Automotive Service Advisor-Bob Howard

Job Description

Job Description

Overview

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.

We're looking for high-performing dealership Service Advisors who know how to manage a busy service drive, build customer trust, and consistently sell maintenance and repair recommendations.

The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Previous dealership Service Advisor or Service Writer experience
• Strong automotive maintenance and repair knowledge
• Proven ability to upsell recommended maintenance and repairs
• Experience writing repair orders and coordinating with technicians
• Excellent customer service and communication skills
• Ability to thrive in a fast-paced, high-volume service department
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.) is a plus
• Valid driver license

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance‑based commission
• Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high‑volume service environment
• Opportunities for long‑term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance