Night Auditor

Job Description

Job Description

Use your customer service skills and attemtion to detail at our beautiful, world-class luxury resort to help create an awesome experience for our guests. Varied duties including auditing the day's business and taking care of our guests .

Night Auditor

General Responsibilities

• Within a specified timeframe will run pre-audit and pre-end of day reports from POS software systems, including Opera, golf, Room Key, spa and sales.
• Verifies that all charges have been correctly posted and accounted for.
• Identifies any off line charges and inputs into the correct guest folio or account.
• Verifies payments and market code segments in guest folios including 3rd party.
• Makes appropriate adjustment/corrections.
• Performs final night audit procedures, prepares a summary of cash and credit card activities.
• Accurately enters audit report information into Excel daily flash spreadsheet.
• Reconciles any differences and reports to the Controller's Office out- of-balance discrepancies.
• Completes management reports for distribution along with Occupancy, Second Effort and Account Receivable Reconciliation.
• Performs duties of a front desk agent, especially in terms of check-in and checkout.
• Responds to guest needs, special request, and concerns.
• Documents guest reservations and communicates with the Front Office manager and shift change staff regarding events which occurred during the night.
• Prints up reservation for the next day arrivals in Room Key - vacation homes.
• Communicate current knowledge of local area, attractions and events to guests and team.
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• Perform emergency procedures in the event of fire, power outage or other disasters.
• Other duties as assigned.

Job Qualifications  

Education:

• High school diploma or equivalent

Experience:

• Experience or coursework in accounting, hospitality or bookkeeping in preferred.
• Detailed oriented and is capable of understanding straight forward bookkeeping and accounting procedures.
• Proficient in Excel, knows how to operate hotel operating systems and other office equipment.
• A desire to deliver exceptional levels of Guest Service exhibiting effective communication skills.
• To successfully fill this position, the candidate should maintain the attitude, behaviors, skill and values as described in this job description.

  FLSA Information

Management Activities

• None

  Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Night Auditor will be expected to work with guests and visitors to ensure satisfaction. A Night Auditor will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

  Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 5 lbs
• Occasionally lifts/carries up to 25 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

  Working Conditions

• Generally in an indoor office setting
• Will be using a computer frequently
• Varying schedule to include evenings, holidays and extended hours as business dictates