Guest Services Representative

Guest Services RepresentativeHotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Guest Services Representative, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.Job Purpose: The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.What You'll Do:Welcome guests and provide friendly, professional service throughout their stay.Process arrivals, departures, reservations, payments, and guest requests accurately.Respond promptly to questions, concerns, and special requests.Resolve routine guest issues and escalate concerns to management when appropriate.Maintain accurate guest information, records, and shift documentation.Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.Promote hotel services, amenities, and relevant guest opportunities.Follow cash-handling, security, privacy, and hotel operating procedures.Monitor the lobby and front desk area to maintain a welcoming and organized environment.Complete assigned shift responsibilities and maintain effective communication during handoffs.Perform other duties as assigned.Qualifications & Requirements:High school diploma or equivalent preferred.Previous hotel, front desk, customer service, or related experience preferred.Strong verbal and written communication skills.Basic computer and cash-handling skills.Ability to remain professional and composed while resolving guest concerns.Ability to work flexible hours, including nights, weekends, and holidays, as needed.What We're Looking For:A warm, welcoming professional who genuinely enjoys helping guests.An organized and detail-oriented team member.A calm problem-solver who can handle multiple priorities.Someone who demonstrates professionalism, reliability, and a service-first mindset.Physical Requirements:Stand and walk for extended periods and move throughout the front office area.Sit, bend, reach, and lift as needed to complete job duties.Occasionally lift and carry supplies or equipment up to 25 pounds.Use computers, phones, tablets, and standard office equipment for extended periods.Technology & Systems Experience:Property Management Systems (PMS)Point-of-Sale (POS) systemsMicrosoft Office SuiteHotel guest-service and communication platformsAmazing Benefits:Team-Driven and Values-Based CultureMedical, Dental & Vision InsurancePaid Vacation, Sick Time & Holidays401(k) Retirement PlanEmployee Assistance ProgramCareer Growth Opportunities & Leadership Development ProgramsReduced Hotel Rates Throughout Our PortfolioEmployee Referral ProgramLife InsuranceFlexible Spending Account (FSA)Paid Parental LeaveExclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)Why Hotel Equities?At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners. Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed. Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us. The Publisher, a Tribute Portfolio Hotel