Senior Field Application Scientist - Remote

As a key member of the Scientific Adoption and Enablement team, you will ensure customer success for Envision™, our proprietary computer vision and ML/AI platform for profiling animal behavior. As a part of a cross-functional team, you will serve as the primary point of contact for scientific support. You will be responsible for driving user adoption and independence by providing onboarding training, experimental design consultation, study support, data analysis training, and effective complaint resolution. This position is remote with travel up to 50% as needed to support customer visits, with focus on major life science hubs. The salary range is $85,987- $120,000. Salary will be determined based on qualifications and experience. Key Responsibilities & Essential Functions • Coordinate visits to customer sites to conduct hands-on training and ensure successful product implementation and adoption of new platforms • Act as a technical advisor to customers during design, execution and analysis • Provide expert-level technical support to customers, troubleshooting and resolving issues related to software products and contract services • Work closely with cross-functional teams to ensure customer satisfaction, product success, and provide voice of customer feedback inform future product enhancements • Create and maintain technical documentation, including user manuals, application notes, and troubleshooting guides Minimum Qualifications: • PhD in Neuroscience, Biochemistry, Molecular Biology, Genetics, Engineering, or related fields required. • 5+ years of relevant experience. • Deep, broad expertise across multiple domains; recognized subject matter expert who shapes scientific strategy and influences decision-making • Leads end-to-end design and validation of complex, novel workflows; sets best practices and drives innovation • Handles complex installations and high-risk troubleshooting; develops troubleshooting frameworks and mentors others • Provides advanced interpretation for complex datasets; guides analytical strategy and resolves ambiguous or conflicting results • Authors advanced, innovative protocols and workflows; creates externally facing thought leadership content and sets documentation standards • Deep understanding of compliance; advises on regulatory strategy, identifies risks, and ensures alignment across teams and customers • Leads high-impact presentations (internal/external); designs training programs and produces advanced, influential technical content • Acts as a key strategic liaison; shapes product direction based on customer insights and influences cross-functional decisions • Prior knowledge of hardware and software solutions in the life science industries • Prior experience selling or supporting capital equipment purchases • Familiarity with in-vivo research techniques and applications • Proficiency in animal behavior, biology, or pre-clinical in-vivo research methods • Commitment to staying updated on industry trends and new technologies and building deep subject-matter expertise in area of coverage • Strong verbal and written communication skills • This position is remote with travel up to 50% as needed to support customer visits, with focus on major life science hubs #CA-DS5 About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Bar Harbor: The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries. Ellsworth: The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the-art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice. Ellsworth, Maine, is one of Maine’s fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year-round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants. Farmington: JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine’s research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup. JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state-of-the-art computing facilities and laboratories. In Connecticut, JAX resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports. Sacramento: The JAX® Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums. Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year. Augusta: JAX’s Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals: to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.