Contents Manager

Contents Manager With Paul DavisWhat does a Contents Manager with Paul Davis do?Lead a team of hardworking individuals serving others within your communityMake a difference for others that have had a disaster strike their propertyTake pride when your team completes projects on budget with an exceptional customer experienceBe empathetic and show a sense of urgency while communicating through modern technologyWhy Join the Team?Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Managers the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.Values:Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.Vision:To provide extraordinary care while serving people in their time of need.Mission:To provide opportunities for great people to deliver Best in Class results.Why the Team Needs You?Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team!Team Compensation and Benefits:Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunitiesMonthly cross-training opportunities to advance your careerFlex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.Paid trainingReferral programGreat culture and team dynamicHourly pay: based on experience and certificationsBonus opportunities based on performanceTeam Qualifications (Requirements):Desire to join a world-class team and contribute a positive attitudeDedication to customer serviceAbility to lead others from diverse backgroundsExcellent written and verbal communication skillsIICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)Ability to adapt to changeValid driver's license with a clean recordHave the ability to work nights/weekends and overtime, if neededDesire to continually learn new thingsRole on the Team (Job Responsibilities):Foster an environment of collaboration and teamwork within the division and companySelf-managing and time management skillsWriting estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restorationJob schedule management and coordinationFocus and dedication to providing excellent customer service.Assist other team members when needed and foster a positive working relationship with other departments.Be a great representative of our brand!Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.Re-inspect job sites for quality control.Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.Manage projects and existing crewsSupervise pack-outs and inventory/evaluation of itemsPlease apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer Compensation: $22.00 - $28.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.