Technical Writer

Overview Job Title: Technical Writer Location: Indianapolis, IN Job Type: Contract (0-6 Months) Start Date: ASAP Base pay range $31.25/hr - $40.87/hr Recruiter: Belcan, a Cognizant Company Job Responsibilities Client is seeking a skilled Technical Writer for a 3-4 month contract assignment to support the development and documentation of training content related to Workday for operations personnel, and to manage the interface and data integration between Workday and Vector Learning System Management (LSM). This role will bridge the gap between system functionality and end-user understanding, ensuring clarity, accuracy, and ease of adoption across manufacturing operations. The ideal candidate will have strong experience in technical writing for enterprise systems, familiarity with Workday and learning management systems, and a collaborative mindset for working across technical, training, and operational teams. Develop clear, concise, and user-friendly technical documentation and training materials for Workday-related workflows specific to operations (hourly and salary users). Create job aids, quick reference guides, e-learning modules, and step-by-step instructions tailored for various end-user groups. Collaborate with HRIS, Operations, and Training teams to gather requirements and understand system usage. Project Management Manage documentation and process mapping of data flow between Workday and Vector LSM, ensuring alignment with system functionality and training needs. Oversee and support the Workday-Vector LSM integration project from a documentation and training perspective, including developing timelines, tracking milestones, coordinating deliverables, and ensuring alignment with operational rollout schedules. Monitor and support data integrity and synchronization between systems, escalating issues and collaborating with technical teams for resolution. Act as a liaison between system owners, functional leaders, and operations to support configuration, communication, training rollout, and issue resolution. Ensure documentation complies with Client's internal standards, branding, and instructional design best practices. Competencies and Behaviours Required: Technical Writing & Communication Demonstrates the ability to translate complex system processes into clear, user-friendly documentation. Communicates effectively across a diverse audience, including technical teams, frontline employees, and leadership. Pays close attention to detail, grammar, consistency, and structure in all written materials. Systems & Process Understanding Understands the functionality and user flow within enterprise systems, particularly Workday and Learning Management Systems. Possesses strong analytical skills to map, document, and explain data flow and system integration between Workday and Vector LSM. Maintains accuracy and alignment with business processes, ensuring documentation supports real-world use cases. Collaboration & Cross-Functional Teamwork Builds strong working relationships with HRIS, IT, Operations, and Training teams. Facilitates discussions between technical and non-technical stakeholders to gather input and ensure alignment. Demonstrates a willingness to listen, ask clarifying questions, and adapt communication styles based on audience needs. Initiative & Ownership Self-directed and proactive in identifying documentation needs and proposing solutions. Takes ownership of deliverables and meets deadlines without requiring constant oversight. Demonstrates accountability and follow-through on commitments. Quickly grasps new systems, processes, and technologies, applying knowledge to training and documentation tasks. Seeks feedback and uses it constructively to improve content and user experience. Adapts to changing project scopes, priorities, and business needs with professionalism. Quality Focus & Continuous Improvement Holds high standards for content accuracy, clarity, and effectiveness. Reviews and refines documents regularly to reflect system updates or process changes. Actively looks for ways to improve training delivery and documentation processes. Confidentiality & Professionalism Maintains confidentiality when handling sensitive system access, user data, and internal processes. Represents the department and company in a professional manner in all interactions. Scope Factors Functional Scope Supports cross-functional collaboration between HRIS, Operations, IT, and Training departments. Primary focus is on documenting and enabling user understanding of Workday processes specific to operations personnel. Manages the interface documentation and training requirements between Workday and Vector Learning System Management (LSM). Organizational Impact Directly supports the effective training and onboarding of both hourly and salaried employees across Operations. Contributes to the broader digital transformation and operational excellence initiatives by improving end-user system adoption. Enhances data accuracy, compliance, and system efficiency by ensuring clarity in business process documentation. Project Complexity Involves understanding and documenting multiple interconnected system workflows with evolving requirements. Requires navigating legacy and current training platforms while aligning with updated HR and system governance policies. Must manage shifting timelines, multiple stakeholder inputs, and iterative updates during rollout phases. Communication & Stakeholder Engagement Interfaces regularly with subject matter experts (SMEs), HRIS and IT professionals, operational managers, and frontline users. Translates technical and functional language into accessible materials for a non-technical audience. Provides project updates and deliverable status to internal leadership or project sponsors as required. Decision-Making Authority Determines structure, format, and delivery methods of training and technical documentation within approved guidelines. Advises on best practices for documentation, content organization, and version control. Escalates issues or risks to project leadership while recommending appropriate corrective actions. Time & Resource Management Responsible for managing multiple documentation projects, timelines, and stakeholder reviews concurrently. Prioritizes workload to align with training rollout schedules and system deployment phases. Works independently while coordinating across departments to ensure timely and accurate content delivery. Tools & Technology Uses Workday, Vector LSM, Microsoft Office Suite, and various content creation tools (e.g., Snagit, Articulate, Adobe Acrobat, Visio). May engage in light system testing or sandbox usage to validate workflows during documentation development. Software/Tools Used Workday - Strong working knowledge of Workday modules (especially related to operations or talent management) Any experience with SAP Success Factor will be extremely helpful Vector LSM or similar LMS platforms. MS Office Suite Adobe Acrobat, and documentation tools (e.g., Snagit, Visio, Articulate, or similar) Notes Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Belcan