Client Success Manager - Print Industry

Job Description

Job Description

Thomas Printworks is seeking a Client Success Manager to join our team in Addison, TX . This is an in-person role where you are the primary point of contact for your assigned accounts. You own the full client relationship lifecycle, from initial project intake through production and invoicing, with a core focus on delivering excellent service and growing revenue year over year. Unlike traditional roles, you are not paired with a salesperson; you are both the relationship manager and the project execution lead.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for 70 years, with over 20 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – from custom-printed wallpaper, canvas art, wall graphics, sports, stadium graphics, museum-mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more!

Primary Responsibilities

• Serve as the main point of contact for all client needs, building trust and long-term partnerships.
• Manage day-to-day execution of print and marketing projects, including estimating, job entry, production coordination, and invoicing.
• Drive year-over-year revenue growth by proactively identifying client needs and presenting appropriate solutions.
• Drive YOY revenue growth by expanding and building new relationships in new departments with your accounts. Also expanding the products presented to your account list.
• Create accurate and timely estimates based on customer specifications and project scope.
• Log jobs, organize necessary paperwork/files, and ensure production has all required materials.
• Coordinate with vendors and internal teams, including meeting with installers or suppliers as needed.
• Ensure consistent follow-up with clients on project timelines, expectations, and any production concerns.
• Provide timely, detailed invoicing and proactively resolve any billing issues.
• Own project communication from start to finish, keeping all stakeholders informed and aligned.
• Maintain accurate client records and project details in CRM and order management systems.

Required Qualifications

• Proven experience in account management, project coordination, or client-facing roles. Ideally, in the print or signage industry.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Exceptional communication and relationship-building skills.
• Strong attention to detail, organizational abilities, and follow-through.
• Experience with estimating tools
• Experience with Microsoft Office
• Experience with Adobe Creative Suites
• Willingness to occasionally work overtime to meet client deadlines.

Preferred Experience

• Background in the print, signage, or marketing fulfillment industry
• Experience with print estimating or quoting systems
• Understanding of production workflows and customer requirements in print

Why Work at Thomas Printworks

• Join a trusted brand with nearly 70 years of industry experience
• Work in a collaborative and supportive team environment
• Grow into sales, account management, or marketing roles
• Competitive salary and comprehensive benefits package
• Training and mentorship from experienced professionals

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at to learn more about our company.

Company Description