Client Success Manager (ASC Revenue Cycle Management)

Job Description

Job Description

Salary:

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

Job Description

The Client Success Manager ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.

RESPONSIBILITIES:

• Act as the primary point of contact for ASC clients
  Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
  Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
  Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
  Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
  Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
  Conduct regular client meetings and Quarterly Business Reviews (QBRs)
  Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
  Partner with onshore and offshore teams to ensure service quality and performance outcomes
  Act as a client advocate, ensuring expectations are met and exceeded
  Identify process improvements and optimization opportunities within ASC RCM workflows
  Support business development by providing insights on ASC client needs and market trends
  Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
  Travel as required based on client and business needs

IDEAL SKILLS WE ARE SEEKING:

• Strong expertise in ASC / Outpatient Surgery RCM processes
  In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
  Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
  Excellent client relationship and stakeholder management skills
  Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
  Proven ability to manage multiple clients and projects simultaneously
  Excellent communication, presentation, and interpersonal skills
  Experience working with offshore delivery teams
  Self-driven, detail-oriented, and highly organized

REQUIRED QUALIFICATION

• Bachelors degree in a related field or equivalent experience
  57 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
  Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
  Experience managing client relationships in a healthcare/RCM environment
  Experience working with U.S. healthcare providers and payer systems