Patient Advocate Specialist

Patient Advocate Specialist

The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities include: screening patients for eligibility of State and Federal programs, identifying all areas of patients' needs and assisting them with an application for the appropriate State or Federal agency for assistance, initiating the application process when possible, advising patients of the appropriate assistance program(s) to best suit their individual needs, providing detailed instructions to patients regarding securing all available program benefits, advising patients of program time limitations and ensuring that all deadlines are met, completing all necessary steps in locating patients and involving the outside field staff when necessary, obtaining all necessary information from patients upon the initial contact when possible, recording thorough and accurate documentation on patient accounts in the CUBS system, maintaining a positive relationship with patients throughout the entire application process, assessing the status and progress of applications, contacting government agencies when necessary, and following-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained. Other duties as assigned or required by client contract. Additional Duties and Responsibilities include: maintaining good working relationships with State and Federal agencies, resolving accounts in a timely manner, meeting daily productivity goals and objectives as assigned by management, maintaining confidentiality of account information at all times, adhering to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct, maintaining awareness of and actively participating in the Corporate Compliance Program, maintaining a neat and orderly workstation, and assisting with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations include: high school diploma or equivalent is required, prefer previous customer service/call center experience, prefer previous experience with medical coding or billing, proficient PC knowledge and the ability to type 30-40 wpm, ability to effectively work and communicate with coworkers, patients, and outside agencies, ability to present oneself in a courteous and professional manner at all times, ability to stay on task with little or no management supervision, demonstrate initiative and creativity in fulfilling job responsibilities, excellent organization skills, and ability to prioritize multiple tasks in a busy work environment. Reliability of task completion and follow-up. Working Conditions include: must be able to sit for extended periods of time. For Remote Work from Home - must have a quiet, private area to perform work. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.