Front Office Agent

Kozy Hotel Front Desk Agent OpportunityJoin the team that's redefining hospitality. Kozy Hotel blends modern design, smart technology, and personalized service to create a guest experience that's anything but ordinary. We're seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.What You'll DoAs a Front Desk Agent, you'll be the face of Kozy—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out processManaging reservations, room assignments, and guest inquiries via phone, email, and in personHandling payments, verifying IDs, and maintaining accurate records in our property management systemResolving guest concerns with empathy and efficiency, escalating issues when neededCoordinating with housekeeping and maintenance to ensure room readiness and guest satisfactionPromoting hotel amenities, local attractions, and upselling services when appropriateMaintaining a clean, organized, and secure front desk environmentRequirementsWhat You BringWe're looking for someone who's sharp, personable, and ready to grow. Ideal candidates will have:Previous front desk or customer service experience (hospitality preferred)Strong communication skills and a calm, solution-oriented approachFamiliarity with hotel systems (StayNTouch is a bonus) is a plusAbility to multitask and stay composed in a fast-paced environmentFlexibility to work mornings, evenings, weekends, and holidays as neededA team-first attitude and a genuine desire to make guests feel welcomeWhat We OfferCompetitive hourly payPaid time off and holiday payHealth benefits including fully company paid medical, dental and visionEmployee discounts on hotel stays and amenitiesOpportunities for advancement and cross-trainingA stylish, supportive work environment where your ideas matterReady to join a hotel that's anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Kozy Hotel.