Case Manager

Law Offices of Michael P McCready

Chicago, IL

Job Description
Job Description
Description:
At our firm, we believe in supporting each other, treating our clients with compassion, and creating a respectful, collaborative environment. We are a close knit team that values integrity, clear communication, and a good sense of humor, especially on busy days.

The Case Manager serves as the primary contact for clients after they retain the firm. In this role, you will guide clients through their medical treatment journey while supporting the legal team with case updates, medical information, and documentation. This position plays an important role in ensuring clients receive the support they need while helping the legal team gather and maintain critical case information.

Client Relationship Management
Serve as the main point of contact for assigned clients after engagement
Provide regular updates regarding treatment and case progress
Respond to client questions and concerns with professionalism and empathy
Assist in resolving client concerns and maintaining strong relationships
Medical Treatment Coordination
Monitor treatment progress and medical care plans
Track appointments and follow up care
Communicate with medical providers to obtain updates when needed
Case Development Support
Collect relevant information from clients and providers
Identify important case details that may impact case value
Communicate updates to pre litigation attorneys and paralegals
Documentation and File Management
Maintain accurate and organized case files in the firm’s case management system
Ensure documentation is complete and properly recorded
Facilitate communication between clients, medical providers, and the legal team
Additional duties may be assigned as needed.
Requirements:
Minimum of two years of experience in personal injury law or medical case coordination
Experience managing a high volume of client files
Strong documentation and case management software skills
Excellent written and verbal communication skills
Ability to stay organized and manage multiple priorities in a fast-paced environment
A compassionate and client-focused approach to service
Must reside within the United States
Knowledge of WI and IA personal injury law is a strong plus

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Vacancy posted a month ago

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