Case Manager

Become a Case Manager with Tribute Home Care and play an important role in setting a new standard in elder care. Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team Tribute Home Care is looking for a customer-service focused, dedicated and collaborative Case Manager to join our Chicago team. This is a great position for someone with strong case management experience, leadership experience, and a passion for delivering exceptional service and fostering strong referral relationships. About Tribute Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. A day in the life of a Case Manager In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services. This will be done by: Providing clients with a warm and helpful introduction to Tribute through responding promptly to inquiries for new service and setting up and completing in-person assessments Overseeing the setup of Tribute's services through formulating client care plans, helping successfully match Caregiver Associates with clients and orienting caregivers to client's care plans Providing regular, proactive communication to all parties involved in each client's care Revising care plans as needed and monitoring the quality of services provided Developing strong and trusting relationships with Tribute's clients and their families In addition to building relationships with clients, you will also build relationships with community referral sources. We are seeking a candidate who is creative and resourceful and eager to promote and grow a service they will be proud of. This is a hybrid role that requires regular travel throughout the greater Chicago area and in-person work from Tribute's Skokie office on Wednesdays, with flexibility to work remotely at other times. Here's what the ideal candidate will bring to Tribute Bachelor's degree from an accredited college At least two years of clinical case management experience, including experience leading or mentoring others An eagerness to impact growth Unwavering, passionate commitment to the customer experience and service excellence Strong writing and communication skills Comfort using AI-powered systems, such as ChatGPT, and adopting new AI tools as they emerge Ability to travel throughout the greater Chicago area Ability to work from Tribute's Skokie office on Wednesdays and attend other in-person meetings as needed Benefits of working at Tribute Opportunities for growth as we expand services in Chicago Fun, collaborative, and supportive team that you will love working with Work from home flexibility Mileage reimbursement for travel to visit clients Unlimited paid time off Health, dental and vision insurance with employer contribution Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are. #J-18808-Ljbffr