QA Analyst

Quality Assurance Analyst I (Thursday - Monday Schedule) Full-time Department: Information Technology At Trupanion, our mission is to help pet owners care for their pets by removing the financial stress of veterinary care. We are looking for aQA TestAnalyst Ito join our Member Experience Technology team and help ensure the quality, reliability, and usability of our member-facing applications. In this role, you willbe responsible forblack-box testingacross ourenrollment andMember Experience platforms, including our enrollment website, iOS and Android mobile applications, and member portal web applications. You will collaborate closely with product managers, developers,and fellow quality engineers tovalidatenew functionality,identifydefects, and advocate for an exceptional member experience.Our enrollment process is a business-critical function, and so this role will require someone who canoperatewith urgency, high attention to detail,strong senseof ownership, andclear, proactive communication skills.Additionally, this position is ideal for someone early in their software quality career who is curiousandpassionate about delivering high-quality digital experienceswhotruly believesin our mission of bringing about the best experiences to our pets and pet parents. Schedule: This role follows a Thursday through Monday schedule , working standard business hours in either the Pacific Time (PT) or Eastern Time (ET) zone. Team members are expected to work onsite from our casual, pet-friendly Seattle office on Thursdays, Fridays, and Mondays . Responsibilities: Execute manual black-box testing against member-facing web and mobile applications. Validate new features, enhancements, bug fixes, and production releases against business and functional requirements. Create,maintain, and execute test cases, test scenarios, and regression test suitesfor these critical business functions. Execute prepared test scripts and validation procedures to ensure the complete member enrollment journey is functioning as designed and free of defects prior to release. Identify, document,and communicate issueswith urgency and clarity. Monitor forissues that could prevent members from successfully completing enrollment and promptly document findings with sufficient detail for investigation and resolution. Immediately escape enrollment-blocking defects and other critical production-impacting issues to technology leadership andappropriate stakeholdersto support rapid response and remediation. Partner with engineering, product, and operations teams during critical releases to help ensure uninterrupted enrollment availability and a seamless member experience. Support release validation and post-release verification activities. Contribute to continuous improvement of QA processes, testing standards, and team best practices. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field; or equivalent practical experience. 0 to 2 years of experience in software quality assurance, software testing, or a related technical role. Familiarity ofAgile development methodologiesdesired. Familiarity with web and mobile application testing concepts. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to learnnew technologiesand business processes quickly. Strong attention to detail and commitment to quality. Ability to work flexible shifts for testing based on need. PreferredQualifications: Internship, co-op, academic,project experience, or professional experienceinvolving software testing or quality assurance. Experience testing web applications and/or mobile applications. Familiarity with defect tracking and test management tools such as Jira, Azure DevOps,Xrayor similar platforms. Experience working in an Agile environment. Basic understanding of API testing concepts and software testingmethodologies. Exposure to test automation tools andframeworks. Compensation: The base salary for this position is $80,500on a full-time schedule. Along with base compensation, Trupanion employees are currently eligible for monthly bonuses. We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. #LI-Onsite Benefits and Perks: Full medical, dental, and vision benefits at no cost to the employee Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) Five-week sabbatical after five years of employment Open, casual, pet-friendly, and fun office environment Free medical health insurance for your pet (1 dog or cat) Paid time off to volunteer at nonprofit organizations Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #J-18808-Ljbffr