Aftermarket Parts Specialist

Aftermarket Parts Specialist

ProMach's MBF North America, a supplier of bottling and packaging equipment, is seeking an Aftermarket Parts Specialist. This position is responsible for handling all details involving MBF North America customers for aftermarket parts requirements. This position reports to the Director of Operations and will be located at the Northern California, Petaluma facility.

Essential Duties/Responsibilities (but not limited to):

• High level customer service skills, including communication and correspondence skills.
• Handle customer calls regarding Parts needs.
• Serve as focal point for customer inquiries regarding replacement parts for their equipment.
• Research information necessary to provide customers with correct part and price information.
• Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
• Provide customers with post-sales follow up if there are delays or any other concerns.
• Build relationships and build customer confidence through positive customer contact.
• Active in warehouse duties such as shipping, receiving, order fulfillment, inventory audits and cycle counts, organization and housekeeping as needed.
• Perform purchasing activities.
• Parts support to Field Service Technicians.
• Use and maintenance of ERP inventory application software.
• High compliance use of Salesforce CRM
• Working with Accounting on processing invoices, POs, and RMAs, etc.
• Develop reports on inventory stock, lead time and concerns for department managers.
• Performs other duties as assigned.

Minimum Job Requirements:

• Demonstrated experience in customer service.
• Experience with ERP software systems for sales, procurement and inventory.
• Self-starter and ability to multi-task to meet the time-sensitive needs of the customer.
• Highly dependable attendance and punctuality
• Must have demonstrated ability to read, understand and follow instructions.
• Knowledge of Parts and related questions regarding machines sold by MBF North America. Able to navigate and understand machine manuals.
• Demonstrate knowledge of arithmetic including decimals, fractions, percentages, and statistical formulas.
• Must have good or correctable eyesight and no color blindness with clear ability to distinguish color variations.
• General mechanical and electrical knowledge base.
• Prior experience with winery or beverage machinery will be a plus.
• Prior experience in spare parts sales roles preferred.
• Ability to navigate machine manuals and technical documents.
• Bilingual English/Spanish preferred

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves on being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

Base Hourly Range: $35 - $38

Skills and Qualifications:

Education:

• Two-year technical degree with equivalent experience.

Experience:

• At least two (2) years of industrial machinery parts sales experience in a manufacturing environment preferred.

Skills:

• Strong analytical and problem-solving skills
• Professional Interactive Communication Skills, written and oral.
• Excellent organizational skills and attention to detail
• Strong Windows based knowledge, Microsoft products (Outlook, Word, Excel, PowerPoint) and strong computer skills.
• Ability to function well in a high-paced and at times stressful environment

Computer Skills:

Microsoft Office Suite (Word, Excel, Power Point), CRM and ERP software

Pro Mach, Inc. was named to the Inc. 5,000 list of fastest-growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.