Receptionist (Lobby Ambassador)

Receptionist (Lobby Ambassador)

Lowell, Massachusetts, United States

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Create Exceptional First Impressions

If you're passionate about hospitality, enjoy interacting with people, and thrive in a professional corporate environment, this role is for you. As a receptionist, you'll serve as the welcoming face of the workplace while supporting front desk operations, workplace services, and administrative functions that help create a seamless experience for employees and visitors.

Why This Role Matters

Every interaction begins with you. From welcoming guests and coordinating visitor access to supporting workplace operations, you'll help create a secure, organized, and exceptional workplace experience while representing the company with professionalism and care.

What You'll Do

• Guest & Front Desk Services
• Welcome employees, clients, and visitors with a warm and professional approach
• Register visitors, issue badges, and notify hosts of arrivals
• Answer and route calls while responding to general inquiries
• Maintain a clean, organized, and secure reception area
• Support meeting logistics, event signage, and workplace safety procedures
• Administrative & Workplace Support
• Provide administrative support using Microsoft Office applications
• Submit and monitor maintenance and janitorial requests
• Manage incoming mail, packages, and deliveries
• Maintain office logs, records, and workplace communications
• Collaborate with internal teams and support cross-functional operations as needed

What We're Looking For:

• High school diploma or equivalent required
• 2–5 years of experience in reception, front office, hospitality, or customer service within a corporate environment
• Ability to lift up to 40 lbs. and sit or stand for extended periods, with or without reasonable accommodation
• Strong customer service and communication skills
• Professional, polished, and welcoming demeanor
• Excellent organization, multitasking, and time management skills
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office Suite and Outlook
• Dependable, adaptable, and detail-oriented

Travel: None or Negligible

Other Duties: Responsibilities and duties may change at any time based on business needs.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

Pay Range

$22 - $22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.