Help Desk Support Specialist
Nanosoft Consulting
Role Overview The Help Desk Support Specialist is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Community Affairs (DCA). The team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. What You Will Do Assist clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Provide ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Why It Might Be a Fit The ideal candidate will have excellent interpersonal, oral and written communication skills, and demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus. Requirements High school diploma or GED 2-3 years of experience handling clients, questions, complaints, and/or providing information Bachelors Degree from an accredited college or university in a computer related field (i.e. Computer Information Systems or Computer Science) is a plus Imaging machines (Dell/Win 10) and Inventory Management experience is desired Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus CCNA (Cisco Certified Network Associate) Excellent problem-solving skills required #J-18808-Ljbffr Nanosoft Consulting
Vacancy posted 3 days ago
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