IT Support Assistant- Technology Support Specialist

General Duties I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a college or unit. They work in technical support, application development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work Tasks Include Operating, transporting, adjusting, and installing/configuring computing and related equipment Communicating with technology users and staff to understand, identify, document and resolve problems Performing simple repairs to computing and related equipment Determine the cause of malfunctions, using methods such as observation, diagnostic software or equipment Assist in remediating both hardware and software issues Communicate with technology users and other staff to understand work assignments and problem details; may log or document problem reports Assist with the creation of desktop/laptop images using Dell Image Assist, JAMF, and other imaging products Provide technical support for users in Windows and Mac environments, including hardware and software, and for mobile technologies such as Apple, Google, and Android Create desktop images using vCenter and configure and support zero clients Assist in routine troubleshooting of network topologies, including DHCP, DNS, and TCP/IP Configure, set up, and deliver equipment requests to the user community Use ServiceNow to track service requests and incident reports Minimum Qualifications High School Diploma, G.E.D., or equivalent Eighteen months of related full‑time work experience or equivalent, such as completion of eighteen college credits in information technology Demonstrated English language proficiency Valid motor‑vehicle driver’s license in New York State (may be required for some positions) Other Qualifications Knowledge of troubleshooting and diagnostic techniques for technical issues with a focus on customer satisfaction Proficiency in Windows OS, macOS, web‑enabled communication, and Microsoft Office365 Experience installing software packages, troubleshooting issues, and resolving problems Working knowledge of imaging software such as Dell Image Assist and JAMF Knowledge of MDM, JAMF, and MECM Working knowledge of mobile technologies including Apple, Google, and Android Strong communication, negotiation, and collaborative skills Energetic, well organized, patient, with initiative and independence Ability to work in a fast‑paced, team‑based, customer‑service‑oriented environment Familiarity with Windows servers, including Active Directory administration Familiarity with commercial software packages such as McAfee/Trelix, Outlook Exchange, Microsoft Office Suite, Adobe Creative Cloud, Citrix, and Crystal Reports Understanding of network topologies, including DHCP, DNS, and TCP/IP Responsibility for maintaining and managing Computrace/Absolute inventory and security software profiles for mobile hardware devices Compensation New Hire: $49,211 Incumbent: $55,608 This amount reflects a 13% salary suppression in effect for the first 24 months of employment. Benefits CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and tax‑deferred savings plans. Part‑time employees must meet a weekly or semester work‑hour criteria to be eligible for health benefits. Health benefits are extended to retirees who meet the eligibility criteria. Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, women, and Italian Americans to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Location Lehman College Job Type Full‑Time #J-18808-Ljbffr The City University of New York