IT Support Specialist II

Overview The IT Support Analyst will resolve a variety of technical problems, ensuring client employees remain productive and secure through world‑class technology support. Roles and Responsibilities Install, upgrade and support desktops/laptops, printers and other end‑user technology primarily in an Apple environment. Provide remote IT support (Slack, Jira, email) and in‑person support at the New York City location. Troubleshoot network connectivity in LAN/WAN environments and configure end‑user devices. Set up, maintain and troubleshoot Zoom rooms and other AV/video conference technology such as Zoom, Chrome Signage and Envoy. Onboard and train new employees on IT applications and security practices. Track and manage all assigned issues in Jira Service Desk. Administer cloud services including G Suite, Slack, Okta, Duo Security, Jira, Office 365 and others. Manage and troubleshoot the VOIP telephone system. Maintain an organized inventory of IT hardware and software assets. Ensure client machines meet security protocol standards. Respond to and resolve user‑reported issues promptly and efficiently. Escalate complex issues to higher‑level support teams as needed. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Stay current with technology trends and best practices to deliver excellent service. Required Qualifications / Skills Associate’s degree (A.A.) or equivalent from a two‑year college or technical school plus 3–5 years of related experience, or an equivalent combination of education and experience. Experience administering G‑Suite. Experience with Simple MDM. Support experience with Slack, Okta and enterprise environments. Support experience with Zoom and Zoom conference rooms. Experience with Atlassian JIRA/Confluence. Experience documenting repeatable processes. Familiarity with desktop and server operating systems. Exceptional interpersonal, listening and questioning skills. Strong research, analytical and problem‑solving abilities. Excellent customer service orientation. Preferred Qualifications Salesforce administration experience. Knowledge of various operating systems, databases and programming languages. Physical Demand & Work Environment Ability to perform office tasks, prolonged sitting or standing, moving between locations, use a computer, and communicate effectively. Positions may require occasional repetitive motion of wrists, hands or fingers. Salary Range $19.22 – $30.35 USD per hour (base pay only; does not include bonuses, benefits or other incentives). Benefits Medical (UHC – PPO, HSA, Surest options) or Kaiser (HMO for California employees only). Dental (UHC). Vision (UHC). Flexible Spending Accounts for Health & Dependent Care. Pre‑Tax Account for commuter, parking and transit (location‑specific). Continuing education and professional development (Udemy, Coursera). Corporate wellness program (Goomi Group). Employee assistance program (wellness days). 401(k) plan. Basic and supplemental life insurance. Short‑term and long‑term disability. Critical illness, critical hospital and voluntary accident insurance. Tuition reimbursement (available 6 months after start, capped). Paid time off (accrued, prorated, up to 120 hours annually). Paid holidays and other statutory leaves. #J-18808-Ljbffr Astreya Partners