IT Support Specialist Level 1

Job Description

Job Description

Magen David Yeshivah High School (MDYHS) is a Modern Orthodox Yeshivah seeking an IT professional to support the technical needs of 450 students and 100 faculty and staff at our Bensonhurst, Brooklyn location.

 

This is a full-time, year-round position (including summers) requiring on-site presence five days per week.

 

Responsibilities
User support

 

• Serve as the first point of contact for technology issues, troubleshooting and resolving or escalating as required
• Communicate effectively with students, faculty, and administrators
• Support users both in person and via remote desktop tools

 

Device & hardware lifecycle

 

• Image, deploy, and configure new staff and student devices, including office and classroom computers
• Set up computer hardware and peripherals while maintaining tidy cable management standards
• Install, configure, back up, restore, and migrate computers, data, and applications
• Diagnose and resolve hardware, software, and application issues through thorough, systematic investigation
• Handle device repairs and/or arrange shipments to warranty repair facilities
• Configure and troubleshoot printers and copiers on the print server; manage print queues
• Maintain accurate inventory in the asset tracking system

Identity & endpoint management

 

• Manage the full user lifecycle across Active Directory, Google Admin Console, and an in-house database, including creation and maintenance of email groups
• Monitor and provide first level troubleshooting of devices, policies, and software across platforms via Microsoft Intune (Windows), Jamf Pro (macOS), and Google Endpoint Management (ChromeOS)

 

Media & A/V

 

• Set up and operate A/V for media presentations and livestream events, including camera equipment and livestream software (e.g., OBS); occasional after-hours work is required throughout the year

 

Documentation

 

• Log support activities and resolutions in the ticketing system

• Contribute clear, well-organized documentation to the internal knowledge base

 

Qualifications

 

• Bachelor’s degree or equivalent experience and certifications
• 2 years of relevant experience in an IT support field
• Experience with Windows, macOS, and ChromeOS operating systems
• Basic understanding of command line environments
• Ability to write basic PowerShell or shell scripts
• Basic network troubleshooting experience
• A passion and curiosity for problem-solving and learning, and a desire to maintain
current and up-to-date knowledge in a wide variety of hardware, software, services, and operating systems
• Customer-service orientation and ability to work with staff at all levels of the organization
• Strong written and verbal communication skills
• Ability to prioritize and resolve problems quickly in a fast-paced environment
• Ability to lift up to 40 lbs and navigate multiple flights of stairs
• Preferred: 3D printer (filament) maintenance and management experience
• Preferred: Experience with photography, videography, video editing, and A/V equipment (cameras, microphones, projectors)

Position Details

• This position reports to the Director of Information Technology.

 

We are an Equal Employment Opportunity employer offering:

• A competitive salary will be based on education and experience
• Comprehensive benefits package
• A 403(b) retirement plan with a 5% company match
• Tuition Reimbursement
• School paid lunch.
• Continuous school-wide Professional Development

Now is an exciting time to join us!

 

About the School:

Established in 1946, the mission of Magen David Yeshivah is to ensure and globally support the continuity of Sephardic communities through education. Its vision is to develop a new, globally recognized center of excellence that prepares students to excel academically, graduate college as well as professional graduate schools, and apply their unique talents in the world to create economically independent and personally fulfilling lives.

Company Description

Our mission is to produce broadly educated, ethical, self-confident, and compassionate Torah-observant Jews, committed to lifelong learning, community service, and personal growth.

Magen David Yeshivah is an Early Childhood through Grade 12 Jewish day school rooted in the Sephardic tradition and dedicated to academic excellence, creativity, and intellectual curiosity. As the cornerstone of the Sephardic community of New York for generations, we are proud to continue to provide an exceptional education while strengthening our community and preserving our traditions.

As a school rooted in Jewish law, we are committed to ensuring that each student receives a comprehensive dual-curriculum education with emphasis on academic excellence, creativity, and intellectual curiosity.

As a community, we equip our students with the ability to confidently interact with an ever-changing modern world through the prism of Torah values, and to cultivate within them a deep understanding of and love for the people, land, and State of Israel.

Company Description

Our mission is to produce broadly educated, ethical, self-confident, and compassionate Torah-observant Jews, committed to lifelong learning, community service, and personal growth.\r\n\r\nMagen David Yeshivah is an Early Childhood through Grade 12 Jewish day school rooted in the Sephardic tradition and dedicated to academic excellence, creativity, and intellectual curiosity. As the cornerstone of the Sephardic community of New York for generations, we are proud to continue to provide an exceptional education while strengthening our community and preserving our traditions.\r\n\r\nAs a school rooted in Jewish law, we are committed to ensuring that each student receives a comprehensive dual-curriculum education with emphasis on academic excellence, creativity, and intellectual curiosity. \r\n\r\nAs a community, we equip our students with the ability to confidently interact with an ever-changing modern world through the prism of Torah values, and to cultivate within them a deep understanding of and love for the people, land, and State of Israel.