Japanese Bilingual IT User Support Specialist

Market Consultant @ iiicareer | Master of Information Science Location: New York, NY Work Style: Hybrid (Minimum 3 days/week in-office; additional in-office days as needed) Division: Customer Support Division Employment Type: Full-time (Exempt) Salary Range: $72,000 – $76,000 / year Target Bonus: 6% (based on company, division, and individual performance) Working Hours: Monday–Friday, 9:00 AM – 5:00 PM Benefits: Medical, Dental, Vision Insurance, 401(k), PTO, and more Experience Level: 1–3 years About the Role Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. Respond to support requests in person, by phone, or via email. Install, configure, modify, and repair computer hardware and software, and provide basic user training on computers and telecommunications systems. Key Responsibilities Serve as the first point of contact for IT-related inquiries via phone, email, or in person Provide remote and onsite troubleshooting using diagnostic techniques Install, configure, modify, and repair computer hardware and software Identify issues, determine appropriate solutions, and guide users through problem resolution Escalate unresolved issues to the appropriate next-level support teams Record incidents, resolutions, and follow-ups in the ticketing system Manage password resets and basic account support Reimage PCs and replace or repair damaged hardware as needed Prepare and maintain technical documentation, FAQs, and user guides Train users on proper use of hardware, software, and IT systems Share user feedback and suggest improvements to internal procedures Required Skills & Qualifications Bilingual: Fluent in English and business-level Japanese 1–3 years of experience in IT user support, help desk, or desktop support Basic knowledge of computer hardware, operating systems, and common business applications Strong communication and customer service skills Ability to troubleshoot issues methodically and explain solutions clearly to non-technical users #J-18808-Ljbffr iiicareer | Interesse International Inc.