Founding Enterprise Account Manager

About the Role Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and expansion across a portfolio of enterprise customers, helping build a scalable post-launch account management function. What You’ll Do Manage relationships with enterprise buyers and program owners from production launch through renewal. Forecast, negotiate, and close renewals while identifying opportunities to expand accounts. Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account strategy and renewal ownership. Use usage data and adoption dashboards to develop customer business cases for broader deployment and increased consumption. Lead executive business reviews and communicate account blockers and their revenue impact to Product and Engineering. What We’re Looking For Two to seven years of enterprise account management or customer success experience at a B2B software company. Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio valued at approximately $3 million to $4 million ARR. A track record of growing accounts and closing renewals, supported by clear revenue results. Experience navigating multi-stakeholder relationships and executive-level commercial discussions. Customer success experience beyond support, onboarding, or project management responsibilities. Familiarity with CRM tools, usage analytics, APIs, and AI, LLM, or voice AI products is beneficial; a technical background is also a plus. Comfort working in a fast-paced, in-person startup environment and with a demanding 996 schedule. Compensation & Benefits Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission structure is being finalized. Visa sponsorship is available. Location On-site in Redwood City, California. #J-18808-Ljbffr True Talent Solutions Partners