Market Manager

Market Manager

Primarily covering Jamaican markets, the Market Manager's primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group's full breadth of global traveler demand.

What you'll do:

• Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Develop strong relationships with C-Suite and Client to influence at a strategic level
• Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts
• Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of: Unique market insights (partner reports, competitive data, key performance drivers) In-house revenue management tools (Rev+) Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) Brands (e.g. Media Solutions) potential opportunities Self-service tools (Expedia Partner Central)
• Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
• Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy
• Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies
• Provide coaching to colleagues and peers on best practices and workflow methodologies
• Conduct regular self-learning to improve skills and influence
• Direct internal/and or regional projects, as/when required
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables
• Travel for partner visits 20-30% of the time
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identify and actively engage stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively
• Develops an understanding of competitors' standard products and services

Who you are:

• 2+ years of experience in account management, partner/client success, consultative sales, or related field
• Experience in influencing at scale
• Proficient in English
• Passionate about travel
• Work autonomously and collaboratively with a diverse team
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
• Organization and time management skills, rigor, attention to details
• Continue to follow up when facing testing situations
• Present ideas and directives clearly and persuasively and actively listen
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
• Possess a growth mindset, consistently using feedback to improve in role/company
• Strong negotiation skills
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Drive for results Presentation & storytelling skills