Receptionist

Job Description

Job Description

JARS Cannabis / Colorado

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Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

About the Role

We are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and thrives in a busy, fast-paced environment. As a Receptionist, you will be the first point of contact for our customers - the ability to make a customer's experience amazing from the moment they walk through the door is everything in this role. The Receptionist is responsible for checking in new and existing customers per Colorado state and MED (Marijuana Enforcement Division) requirements, creating customer profiles, and generally assisting where needed.

Working at a licensed cannabis dispensary in Colorado requires all employees to hold a valid Colorado Marijuana Enforcement Division (MED) Employee License, commonly referred to as a "MED Badge." This is a mandatory state requirement and is non-negotiable for employment.

• All candidates must obtain a Colorado MED Employee License prior to their first day of work, or provide proof of a Conditional Employee License (which allows work while a full background check is being processed)
• The MED Badge requires a fingerprint-based background check conducted through the Colorado Marijuana Enforcement Division
• The MED Employee License application fee is $100.00 and is the responsibility of the applicant
• MED Badges are valid for two (2) years and must be renewed before expiration
• Applicants must be at least 21 years of age and must not have been convicted of a felony within the three (3) years immediately preceding their application
• Applicants must not be subject to a current sentence for a felony conviction, including probation, parole, or deferred judgment
• Applicants who are law enforcement officers, prosecuting officers, or employees of the Colorado Marijuana Enforcement Division or a local licensing authority are not eligible

For more information or to begin your MED Badge application, visit: med.colorado.gov/employee -license-application

Job Duties

• Verifying customers' legal age requirements, registering new customers in the POS system, and scanning in returning customers in compliance with Colorado MED regulations
• Checking customer purchasing allotments through the POS system upon check-in per Colorado state requirements
• Promoting the JARS brand and getting customers excited about shopping at our location
• Welcoming guests and customers into the store with a positive, upbeat, and friendly demeanor
• Using proper greetings and salutations with all customers at all times
• Assisting with curbside and online orders when needed
• Answering calls with professional and proper phone etiquette
• Providing customers with information regarding products, store hours and location, daily specials, website address, and more
• Emphasizing the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
• Showing up to each scheduled shift on time and presentably dressed
• Communicating with team members for order completion updates
• Creating personable and memorable experiences for all store patrons
• Always maintaining Colorado state and MED compliance in all customer-facing interactions
• Performing opening, mid-day, and closing tasks, as well as general upkeep of the reception area
• Supporting store management in an administrative capacity as required
• Adhering at all times to all applicable Colorado laws, regulations, policies, compliance requirements, and protocols
• Monitoring customer queues at all times
• Keeping all online and in-store menus current with daily offerings

Requirements

• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) required
• Must obtain and maintain a valid Colorado MED Employee License (MED Badge) prior to the start date - see MED Badge section above for details
• Must successfully pass the MED's fingerprint-based background check
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
• 1 year of previous administrative and/or Front Desk Receptionist experience
• Must have strong attention to detail, organization, multi-tasking, and follow-up skills
• Excellent customer service and communication skills
• Must be able to work cooperatively as a team member
• Exceptional hospitality skills required - role involves constant contact with customers and staff

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves constant contact with customers and staff throughout each shift
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Why JARS Cannabis?

At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.

• Impact: We focus on creating meaningful, positive change through our work - improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: We are not afraid to take risks and push boundaries. We constantly explore new ideas and innovative approaches to stay ahead in the industry.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service.
• Gritty: Success requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done.

Compensation and Benefits

Pay is determined based on experience, qualifications, and location. JARS Cannabis will not seek prior salary history and will not use salary history to determine compensation, in compliance with Colorado law.

Additional Compensation: Employees are eligible for monthly performance-based bonus incentives. Specific eligibility criteria and amounts are communicated during the onboarding process.

Employee Benefits include:

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

How and When to Apply

Due to the MED Badge requirement, please ensure you are eligible before applying. JARS Cannabis is happy to assist new hires in navigating the MED Badge application process.

Job Types: Full-time, Part-time

Schedule: 8-hour and 10-hour shifts available. Monday-Friday, weekend availability, holidays, and events as required.

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law, including applicable Colorado state law. All employment decisions are made on the basis of qualifications, merit, and business need.