Reporting Specialist I

Compliance Reporting Specialist I (CRS I)

The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from alcohol monitoring devices and associated data management systems to Monitoring Authorities, in accordance with applicable requirements for assigned jurisdictions.

A customer-service mindset is key to success in this role. The Compliance Reporting Specialist I (CRS I) reports to the Compliance Supervisor and will support projects and matters of limited difficulty.

Responsibilities include:

• Understanding the collection and distribution of client data to enable efficient and accurate responses to Monitoring Authority and client questions or requests
• Ensuring efficiency and accuracy when utilizing various company databases to maintain client files, while protecting the integrity of data dissemination in accordance with jurisdictional requirements
• Ensuring accurate and timely submission of all photo reviews and document scanning
• Supporting the department with the review of daily data communications to assigned Monitoring Authorities
• Managing correspondence efficiently and responding to inquiries accurately and on time
• Meeting or exceeding all assigned deadlines
• Performing other duties as assigned

Job requirements include:

• High school diploma or equivalent
• Customer service experience preferred but not required (01+ years)
• Strong attention to detail
• Proficiency with basic computer skills, including Microsoft Office, and willingness to learn proprietary systems
• Competent oral and written communication skills
• Adaptability and resourceful thinking in potentially challenging or stressful situations

Work environment:

• This is a full remote position, Monday through Friday.
• Vast majority of time is spent sitting in front of a computer.
• Friendly/ fun environment.