Key Account Segment Manager

Job Description

Job Overview

Kop-Coat is seeking a Key Account Segment Manager to protect and profitably grow strategic customers and market segments within our U.S. Wood Preservation business. This role serves as the primary commercial owner for assigned accounts, developing strong customer relationships while driving revenue, margin, retention, pricing, and growth opportunities.

Main Responsibilities:

• Develop and execute strategic account plans focused on growth, retention, profitability, and customer relationships.
• Build relationships across customer organizations, including purchasing, operations, technical, quality, finance, and leadership.
• Achieve revenue, volume, margin, pricing, and growth objectives for assigned accounts.
• Identify opportunities to expand market share, introduce products and services, and strengthen customer relationships.
• Develop forecasts and monitor customer demand, competitive activity, pricing, and commercial risks.
• Lead pricing recommendations, contract discussions, negotiations, and other commercial initiatives.
• Develop market and segment insights, including customer needs, competitive dynamics, regulations, and industry trends.
• Coordinate with Technical Service, Supply Chain, Regulatory, Customer Service, Technology, and other internal teams to deliver on customer commitments.
• Lead resolution of customer concerns and proactively address business, quality, supply, credit, and relationship risks.
• Prepare customer presentations, proposals, business reviews, and internal recommendations.

Key Qualifications:

• Bachelor's degree in Business, Marketing, Wood Science, Chemistry, Engineering, or a related field preferred; equivalent industry experience may be considered.
• 5+ years of B2B sales, key account management, business development, or commercial experience.
• Experience with strategic or multi-site customers in wood preservation, forest products, industrial chemicals, building products, or related markets preferred.
• Demonstrated experience with pricing, negotiations, forecasting, account planning, and cross-functional execution.
• Strong strategic account management, financial analysis, and commercial judgment skills.
• Strong customer communication and relationship-building abilities.
• High accountability, responsiveness, organization, and follow-through.
• Ability to balance customer needs with company objectives.
• Experience with CRM systems, preferably Salesforce.

Why This Role Matters

This position plays a critical role in strengthening Kop-Coat's relationships with strategic customers and identifying opportunities for sustainable, profitable growth. The successful candidate will combine commercial expertise, market insight, and strong cross-functional leadership to deliver results for both customers and the business.