Customer Service Assistant

Customer Service Assistant (CSA) As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business. The person we are looking for: Friendly and approachable A reliable team player Effective communication skills A positive attitude Engaged and self-motivated Willing to learn and adapt Have a basic level of numeracy, literacy, and IT Skills Over 18 years old Perks of the job: Competitive rates of pay 20% discount in our food stores, along with other discounts across our family of businesses 22 days holiday (plus bank holiday entitlement) which increases with service 5% employer pension contribution Death in service benefit Enhanced family leave and pay arrangements Opportunities to grow, with award-winning training and apprenticeship programmes Great discounts, deals, and cashback across over 900 high street and online retailers Financial wellbeing support, including Stream Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period) Employee Recognition Scheme Long Service Awards Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services Employee Assistance Programme We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.