Dispatcher/Clerk

Dispatcher/Clerk

Operates City radio and maintains various records and logs, answers telephone calls after hours and on weekends. No supervisory or budgetary responsibilities.

Essential Duties and Responsibilities:

• Answers incoming calls from the general public and other City departments.
• Operates two-way radio to disseminate information and maintain contact with operating crews
• Logs daily activities and manages and maintains the fuel usage database, including monthly fuel reports for all Departments.
• Reports and logs after hours overtime for certain on-call personnel.
• Manages fuel access keys for all employees utilizing the fuel system.
• Keeps record of water usage for Public Works and sends the report to Missouri American Water.
• Assists with keeping the Public Works employee contact list updated.
• Inputs after-hours sewer backup reports into the sewer back up database.
• Maintains logs of all street closures and sends email notifications.
• Keeps record of the CSS1H-M levels in the storage tank for the slurry crew.
• Monitors surveillance cameras and serves as security person for City yards, including evening building checks.
• Handles after hour street maintenance, animal control and sewer maintenance calls.
• Enters information into computer and prints reports.
• Monitors weather gauges and reports weather conditions.
• Dispatches employees for one-call locates and other after-hour issues.

Other Duties and Responsibilities: Performs all other related duties as assigned

Required (Essential) Knowledge, Skills and Abilities:

• Ability to follow instructions and perform tasks with minimum supervision.
• Skills in typing, computers, filing, and record keeping.
• Skills in effective verbal communications.
• Knowledge of city emergency procedures
• Visual acuity and hearing ability.
• Knowledge of or ability to learn city emergency procedures.

Required (Essential) Knowledge, Skills and Abilities (continued): Ability to follow instructions and perform tasks with minimum supervision. Knowledge of city geography and street locations. Skills in Microsoft Office and knowledge of asset management software preferred.

Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.

Materials and Equipment Directly Used: Operates a two-way radio, telephones, and a PC. There may be times when use of personal vehicle may be required.

Working Environment/Physical Requirements: Work performed inside in an office environment. Occasional outside surveillance. Able to sit for long periods. Must be alert. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor.

Education: High school diploma or equivalent required or must be able to obtain within 6 months. One to three years' experience preferred. All applicants must pass a drug screening and criminal background check prior to employment. Any job offer made by the City is contingent upon the applicant passing the drug screening and background check.

AN EQUAL OPPORTUNITY EMPLOYER: The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.