Service Advisor

Veterans encouraged to apply No prior automotive industry experience is required to apply! The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Responsibilities Greet guests promptly and manage every service appointment from write-up to delivery Listen carefully, ask the right questions, and set accurate repair expectations Communicate repair status proactively – no guest should have to call us first Present recommended services clearly and honestly, without pressure Coordinate with technicians and parts to keep work moving on schedule Review completed work with guests at delivery and ensure satisfaction before they leave Maintain accurate records in the DMS and follow up on open items Build relationships that bring guests back – that is how top advisors earn here Qualifications Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Education : High school diploma or equivalent. Certifications : A valid driver's license Strong understanding of automotive terminology and mechanical principles. Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely. Customer service focuses on building trust and rapport. Ability to actively listen, identify customer needs, and address concerns effectively. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proficient in computer skills and dealership management software (DMS). Ability to work independently and as part of a team. Benefits of Working at Swickard Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Career Path – Swickard isn’t just a J‑O‑B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan – invest in your future! PTO and paid Holidays #J-18808-Ljbffr