Dispatcher

Job Description

Job Description

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values.

Do you thrive on keeping customers satisfied and operations running smoothly? Are you looking for a career with a company that values teamwork, communication, and problem-solving? We are hiring a Ready-Mix Dispatcher to work out of our Irving, Texas office. If you have experience in dispatching, scheduling, or logistics—and a passion for keeping things moving—we want to hear from you!

You will play a key role in coordinating daily concrete deliveries to customers across the region. By efficiently scheduling mixer trucks, maintaining timely communication with plants and drivers, and ensuring accurate order fulfillment, you will help meet and exceed customer expectations. This position operates in a high-volume, fast-paced environment where attention to detail, proactive communication, and strong problem-solving skills are essential to success. 

What you will be doing

• Schedule and dispatch mixer trucks to job sites, optimizing routes, loads, and plant utilization
• Maintain ongoing communication with drivers to track delivery progress, truck status, and changing jobsite conditions
• Adjust same-day schedules to account for order changes, delays, equipment issues, and weather impacts
• Coordinate closely with plant teams to align production, load timing, and material availability
• Serve as the primary contact for customers to place orders, request updates, and adjust delivery schedules
• Enter and update orders in Command / Dispatch, confirming mix designs, quantities, time windows, and site access details
• Proactively communicate with customers about potential delays, plant changes, or delivery constraints
• Develop strong contractor relationships by resolving jobsite issues and ensuring consistent, reliable service
• Use Command / Dispatch software to manage orders, allocate trucks, and monitor real-time delivery activity
• Track and document daily metrics such as truck utilization, return-to-plant exceptions, washout times, and delays
• Verify accuracy of batch tickets, delivery logs, and driver instructions
• Support next-day production planning by reviewing upcoming orders and communicating projected loads to plants
• Ensure drivers follow DOT, company, and site-specific safety procedures at all times
• Monitor driver hours-of-service and availability to maintain compliance and prevent violations
• Escalate safety concerns, near misses, and jobsite issues promptly to management

What we would like from you

• Strong computer skills, including Microsoft Office suite and dispatching software
• Strong multitasking and decision-making skills with experience working in a fast-paced, dynamic environment
• Excellent communication skills with the ability to develop productive working relationships across all levels, internally and externally
• Solid knowledge of local geography and construction jobsite logistics
• High attention to detail and accuracy with the ability to stay calm under pressure and resolve issues quickly
• Customer-focused mindset with strong problem-solving skills
• Experience in ready-mix, construction, transportation, or logistics is considered an asset; prior dispatch or fleet management experience is strongly preferred
• Proficiency with Command / Dispatch or similar system is considered an asset
• Fluent in English and Spanish, with the ability to communicate effectively in both languages

Location and other key details:

• This position will be located at our Irving, Texas office
• Ability to work early mornings, occasional Saturdays, and overtime as needed

Why BURNCO?

• Be part of a supportive, high-performing team that values your growth and success
• Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
• Experience our inclusive, collaborative, and safety-focused culture
• Take part in team events, professional development activities, and community initiatives

Join us and be part of an organization that values safety above all. BURNCO offers a supportive and dynamic work environment where you can truly make a difference. With competitive compensation, comprehensive benefits, and opportunities for professional growth, BURNCO is where you can thrive while contributing to a culture of safety and excellence.

BURNCO is an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those chosen for an interview will be contacted.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.