Contractor Dispatcher

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values.

Do you thrive on keeping customers satisfied and operations running smoothly? Are you looking for a career with a company that values teamwork, communication, and problem-solving? We are hiring a Ready-Mix Dispatcher to work out of our Irving, Texas office. If you have experience in dispatching, scheduling, or logistics—and a passion for keeping things moving—we want to hear from you!

You will play a key role in coordinating daily concrete deliveries to customers across the region. By efficiently scheduling mixer trucks, maintaining timely communication with plants and drivers, and ensuring accurate order fulfillment, you will help meet and exceed customer expectations. This position operates in a high-volume, fast-paced environment where attention to detail, proactive communication, and strong problem-solving skills are essential to success.

What you will be doing

Schedule and dispatch mixer trucks to job sites, optimizing routes, loads, and plant utilization

Maintain ongoing communication with drivers to track delivery progress, truck status, and changing jobsite conditions

Adjust same-day schedules to account for order changes, delays, equipment issues, and weather impacts

Coordinate closely with plant teams to align production, load timing, and material availability

Serve as the primary contact for customers to place orders, request updates, and adjust delivery schedules

Enter and update orders in Command / Dispatch, confirming mix designs, quantities, time windows, and site access details

Proactively communicate with customers about potential delays, plant changes, or delivery constraints

Develop strong contractor relationships by resolving jobsite issues and ensuring consistent, reliable service

Use Command / Dispatch software to manage orders, allocate trucks, and monitor real-time delivery activity

Track and document daily metrics such as truck utilization, return-to-plant exceptions, washout times, and delays

Verify accuracy of batch tickets, delivery logs, and driver instructions

Support next-day production planning by reviewing upcoming orders and communicating projected loads to plants

Ensure drivers follow DOT, company, and site-specific safety procedures at all times

Monitor driver hours-of-service and availability to maintain compliance and prevent violations

Escalate safety concerns, near misses, and jobsite issues promptly to management

What we would like from you

Strong computer skills, including Microsoft Office suite and dispatching software

Strong multitasking and decision-making skills with experience working in a fast-paced, dynamic environment

Excellent communication skills with the ability to develop productive working relationships across all levels, internally and externally

Solid knowledge of local geography and construction jobsite logistics

High attention to detail and accuracy with the ability to stay calm under pressure and resolve issues quickly

Customer-focused mindset with strong problem-solving skills

Experience in ready-mix, construction, transportation, or logistics is considered an asset; prior dispatch or fleet management experience is strongly preferred

Proficiency with Command / Dispatch or similar system is considered an asset

Fluent in English and Spanish, with the ability to communicate effectively in both languages

Location and other key details:

This position will be located at our Irving, Texas office

Ability to work early mornings, occasional Saturdays, and overtime as needed

Why BURNCO?

Be part of a supportive, high-performing team that values your growth and success

Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more

Experience our inclusive, collaborative, and safety-focused culture

Take part in team events, professional development activities, and community initiatives

Join us and be part of an organization that values safety above all. BURNCO offers a supportive and dynamic work environment where you can truly make a difference. With competitive compensation, comprehensive benefits, and opportunities for professional growth, BURNCO is where you can thrive while contributing to a culture of safety and excellence.

BURNCO is an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those chosen for an interview will be contacted.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the notice from the Department of Labor.