Verification Specialist

Job Description

Job Description

Description:

About AccuSourceHR:

AccuSourceHR™ workforce solutions is a full-service employment screening organization with headquarters in Phoenix, Arizona. Since its inception in 1999, AccuSourceHR™ has been committed to continuously promoting a balance between affording innovative technology resources and providing high-quality, consistent, US-based client care. This objective is reinforced with the belief every client is unique and deserves a customized program of quality background and drug screening solutions to meet their specific organizational goals. As a PBSA-accredited provider, AccuSourceHR™ strives to ensure every client is confident in their program and views our team as an extension of their organization’s human resources, security, and risk mitigation teams. AccuSourceHR™ is equally dedicated to fostering a positive employee experience ensuring our team members feel valued, supported, and empowered in their roles. Our company culture is built on collaboration, continuous learning, and commitment to excellence, which we believe directly enhances the quality of service we provide to our clients.

Core Value Summary:

As an AccuSourceHR staff member it is important that you embrace our company core values.

• Customer Obsessed: We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.
• Collaboration: We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccuSourceHR staff works together to make our business great; We create amazing customer experiences every time.
• Innovation: We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.
• Passionate: We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.
• Transparency: We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.
• Accountability: We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.

Job Summary:

The Verifications Specialist I is responsible for conducting and processing employment, education, professional license, certification, reference, and other verification services in support of background screening orders. This role serves as a key liaison between employers, educational institutions, licensing agencies, applicants, clients, and internal teams to obtain accurate and complete verification information.  Additionally, verifications may be conducted in accordance with customized verifications such as Don’t Pass The Trash (DPTT) verifications.

The Verifications Specialist I manages a high-volume workload while maintaining quality, compliance, and service level expectations.  Success in this role requires strong attention to detail, effective communication skills, sound judgment, and the ability to work efficiently in a fast-paced environment.  The ideal candidate is customer-focused, highly organized, and committed to delivering accurate and timely results while providing an exceptional client and applicant experience.

Key Responsibilities:

• Process employment, education, professional license, certification, reference, and custom verification orders in accordance with company procedures and client requirements.
• Conduct outbound and inbound communications via phone, email, fax, web portals, and other methods to obtain verification information.
• Manage assigned work queues and prioritize orders to ensure service level agreements (SLAs) and turnaround time objectives are met.
• Review verification requests for completeness and identify missing information required to initiate or complete the verification process.
• Accurately document all research, communications, attempts, and verification results within company systems.
• Analyze information received from verification sources and compare it against applicant-provided information to identify discrepancies.
• Follow established quality assurance standards to ensure information is accurate, complete, and reportable.
• Escalate complex verification issues, discrepancies, or compliance concerns to appropriate leadership.
• Maintain compliance with FCRA requirements, client-specific requirements, and company policies.
• Communicate professionally and effectively with employers, educational institutions, licensing agencies, applicants, clients, and other third parties.
• Proactively follow up on outstanding requests to minimize delays and improve order completion timelines.
• Assist with special projects, process improvements, and departmental initiatives as assigned.
• Collaborate with teammates and cross-functional departments to resolve issues and achieve operational goals.
• Meet or exceed established productivity, quality, and service performance metrics.
• Stay current on verification procedures, industry trends, and internal process updates.

  Education/Experience:

Required:

• High School Diploma or equivalent.
• Minimum one (1) year of experience in an administrative, customer service, data entry, research, or operations-related role.

Preferred:

• Previous experience in background screening, verifications, human resources, recruiting, education records, credentialing, or related industries.
• Experience conducting employment and education verifications.
• Experience working in a high-volume production environment with service-level expectations.

Qualifications/Skills:

The requirements listed below are representative of the knowledge, skills, and abilities for this position:

• Exceptional attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Professional phone etiquette and customer service skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational, prioritization, and time management skills.
• Ability to manage multiple tasks and competing deadlines simultaneously.
• Strong investigative and research abilities.
• Ability to quickly analyze information and identify inconsistencies or discrepancies.
• Excellent problem-solving and critical-thinking skills.
• Ability to work independently while contributing to a team environment.
• Customer-obsessed mindset focused on delivering a positive experience.
• Comfortable working in a fast-paced production environment.
• Intermediate proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong internet navigation and online research skills.
• Adaptability and willingness to learn new processes, systems, and client requirements.

The requirements listed above are representative of the knowledge, skills and/or abilities for this position.

Benefits:

• Medical (with company contribution)
• Dental (with company contribution)
• Vision
• Employer paid Life Insurance and Long-Term Disability
• Short-Term Disability
• 401(k) (with company match)
• Paid holidays
• Paid time off (PTO)
• Sick Time
• Pet insurance

Physical Requirements:

• Must have a dedicated and ergonomic workspace at home conducive to focused work.
• Access to a stable and reliable high-speed internet connection.
• Adequate lighting and minimal background noise to support professional video calls and meetings.
• Ability to lift and carry up to 5 pounds occasionally, for tasks such as setting up a workstation or equipment.
• The ability to work comfortably and effectively in a home environment that meets ergonomic standards, including proper seating and desk setup.

Equal Employment Opportunity:

AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.

AccuSourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms.

This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.