Service Advisor

Bilingual Service Advisor

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys helping people? Bob Loquercio Auto Group is looking for a Bilingual Service Advisor to join our growing, high-volume Service Department. If you are fluent in both English and Spanish and passionate about delivering exceptional customer service, this is your opportunity to build a rewarding long-term career with one of the region's leading automotive groups.

At Bob Loquercio Auto Group, we invest in our team members through hands-on training, mentorship, career advancement opportunities, and a supportive work environment where your success matters.

As a Bilingual Service Advisor, you will play a critical role in creating a positive service experience by communicating clearly with customers, coordinating repair needs, and ensuring every guest feels valued and informed throughout the service process.

What We Offer

• Brand-new, state-of-the-art facilities and equipment
• Comprehensive paid training and ongoing development
• Career growth and advancement opportunities
• Competitive compensation with strong earning potential
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on vehicles, parts, and services
• Supportive team environment
• Flexible scheduling and work-life balance

Key Responsibilities

• Greet customers in a friendly, professional, and timely manner
• Assist both English- and Spanish-speaking customers throughout the service process
• Accurately gather customer and vehicle information
• Clearly document vehicle concerns, symptoms, and repair requests
• Recommend maintenance and repair services based on vehicle condition, mileage, and manufacturer recommendations
• Prepare accurate estimates for parts and labor
• Communicate repair timelines and manage customer expectations
• Monitor vehicle repair progress and provide consistent updates to customers
• Review repair orders and final invoices for accuracy
• Explain completed repairs, maintenance recommendations, and charges in a clear and professional manner
• Build strong customer relationships to encourage repeat business and customer loyalty

Qualifications

• Bilingual in English and Spanish required
• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a high-volume environment
• Professional appearance and positive attitude
• Strong problem-solving and relationship-building abilities
• Basic computer and data entry skills
• Ability to work independently and as part of a team
• Valid driver's license with a clean driving record preferred
• Willingness to submit to a pre-employment background check and drug screen

Physical Requirements

• Ability to sit and work on a computer for extended periods
• Ability to stand and walk throughout the service department as needed
• Ability to occasionally lift up to 15 pounds

Bob Loquercio Auto Group is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic protected by applicable law.