New Business Operations Specialist

Job Type


Full-time

Description

POSITION: New Business Operations Specialist

Location: Fort Lauderdale - HQ

Department: New Business

FLSA Classification: Non-Exempt


Who We Are

At Sound Income Group , our mission is to help independent financial professionals and their clients thrive, especially those approaching or in retirement. We provide a full suite of resources across financial education, investment strategies, marketing, and practice management to support long-term success.

We foster a collaborative, performance-driven culture rooted in integrity, innovation, and service. If you're enthusiastic about making a measurable impact in the financial services space, we invite you to grow with us.

Position Summary

The New Business Operations Specialist is responsible for managing the end-to-end processing of new business across annuity, brokerage, and advisory products. This role ensures all applications are accurate, complete, and submitted efficiently, while proactively tracking cases through to completion.

This individual serves as a key point of contact for advisors and internal teams, ensuring a smooth and timely client onboarding experience through strong communication, follow-through, and operational excellence.

Key Responsibilities

• Serve as a primary point of contact for advisors on complex cases, escalations, and case structuring, providing timely guidance and solutions.
• Own the end-to-end new business lifecycle from submission through policy issuance, ensuring accuracy, efficiency, and adherence to timelines.
• Review and resolve NIGO (Not in Good Order) submissions by identifying discrepancies and coordinating required corrections with advisors and carrier partners.
• Support the development, documentation, and continuous improvement of standard operating procedures (SOPs) for new business processing.
• Train, mentor, and support junior team members on systems, workflows, and industry best practices.
• Conduct thorough quality reviews of all documentation to ensure completeness, accuracy, and compliance (including signatures, dates, and required forms).
• Submit applications to carriers, including associated funding documentation (checks, rollovers, transfers) and supporting statements.
• Provide ongoing support to Retirement Income Source advisors by tracking case progress and proactively addressing outstanding requirements.
• Monitor and follow up on pending transfers through carrier platforms and direct communication to ensure timely completion.
• Collaborate cross-functionally with financial intermediaries, including brokerage firms, investment companies, accountants, and attorneys, to facilitate case progression.
• Deliver a high level of service by maintaining clear, professional communication with advisors via phone and written correspondence.
• Prepare and run annuity illustrations and quotes as needed to support advisors and case design.
• Track, analyze, and report on key performance metrics related to new business processing.
• Partner with Licensing & Contracting to verify advisor eligibility and ensure all requirements are met for business submission within applicable states.
• Coordinate with the Commissions team to resolve advisor compensation inquiries accurately and efficiently. Build and maintain strong relationships with carrier partners to expedite underwriting, resolve issues, and enhance overall case outcomes.

Requirements

Must-Have Qualifications

Background and Education:

• Minimum 3-5 years of experience supporting financial advisors within a financial services firm, insurance operations, or new business processing
• Hands-on experience processing annuity, brokerage, or ACAT applications
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Experience with annuity products (Fixed, Fixed Indexed, Variable)
• Familiarity with FireLight, or similar eApplication/eSubmission platforms
• Highly organized with strong time management, prioritization, and multitasking abilities in a deadline-driven environment
• Familiarity with case tracking, reporting, and pipeline management
• Exceptional attention to detail with a high level of accuracy and follow-through
• Ability to work both independently and collaboratively with minimal supervision
• Proven ability to manage multiple cases simultaneously in a high-volume environment
• Professional, dependable, and relationship-oriented, with the ability to build and maintain advisor relationships
• Demonstrated initiative, urgency, and a proactive approach to problem-solving
• Team lead with the capability to mentor staff and support team workflows
• Working knowledge of Annuity Rate Watch
• Life & Health Insurance License (or willingness to obtain)

Preferred Skills:

• Experience working within CRM systems (e.g., Salesforce, Redtail, or similar)
• Ability to research and resolve issues related to application processing, transfers, or commissions
• Experience collaborating cross-functionally with advisors, carriers, and internal departments
• Bachelor's degree preferred, but not required

Nice to Have:

• Exposure to broker-dealer processes, compliance, or licensing workflows

Physical & Work Environment Requirements

• Ability to work for extended periods at a desk using a computer.
• Ability to lift up to 10 pounds if/when necessary.
• Routine use of telephone and email.
• Office-based role with potential travel to conferences, events, and satellite offices as needed.

Benefits

We're proud to offer a comprehensive benefits package that supports your professional and personal well-being, including:

• 100% employer-covered medical benefits and HRA account
• Dental & vision plans
• Generous PTO + 10 NYSE company holidays per year
• 401K with company match program
• Free onsite parking
• Company-provided laptop and required technology
• Access to an on-site gym (free of charge)
• Weekly vehicle detailing (at additional cost)

The duties and responsibilities described in the above job description are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the position may change as necessitated by company demands and/or industry standards.