Sales Support Specialist

Sales Support Specialist

The Sales Support Manager is a subject matter expert responsible for supporting the full sales lifecycle—from lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle. Candidates can be located in Atlanta, Miami, or Dallas.

Key tasks include partnering with commercial owners to proactively prevent churn and improve customer retention, delivering differentiated customer value through data-driven insights and analytics, bridging insights between commercial and analytics teams to drive informed decision-making, executing post-implementation reviews and monitoring customer satisfaction outcomes, tracking customer performance metrics (revenue development, churn, pipeline health) and supporting continuous improvement, managing lead generation programs and initiatives by overseeing and optimizing leads to maximize conversion, enabling Consignee Selling Trips across the US and visiting countries by multiple activities such as project management, tracking visit effectiveness, ROI, and commercial impact, managing contract lifecycle management processes ensuring contracts are uploaded, managed and accurately coded, supporting with training and adoption initiatives to improve system usage and ensure compliance with internal policies and governance standards, liaising between sales, customers and internal departments, supporting customer problem management and reporting on results of corrective processes, generating and reviewing reports and statistics for supporting customers to analyze and prepare for customer business reviews, providing support on issues and problems from less experienced/new team members, providing direction and guidance as needed, supporting project implementation, deployment of systems/solutions, and process improvement, and supporting pre and after sales activities.

Your skills and experience should include 6+ years of relevant experience in Sales Support/Sales Operations, experience in logistics or related industry preferred, advanced Microsoft skills required (Excel, PowerPoint, etc.), a bachelor's degree is desired (Business, Finance, Accounting, Marketing or related field), project management and data analytics skills preferred, ability to manage and prioritize multiple projects, work effectively independently and in a team environment, and with excellent verbal and written communication skills, and excellent communication and presentation skills. Pay range: $79,777.50 – $106,370.00 (based on experience).

Benefits (All Non-Union Employees): Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.