Client Specialist

Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (View email address on click.appcast.io). Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices. About The Role Client Specialists are the first line of contact at all Barry’s studios. They are well-versed in all aspects of our business, comply with company policies, procedures and directives, and develop lasting client relationships through superior hospitality. They assist clients with class selections, bookings, questions; maintain studio cleanliness; manage FuelBar orders; and process merchandise purchases. What You'll Do Front Desk Responsibilities Client Experience: Understand hospitality principles and processes, and execute them as part of the Barry’s Client Experience Support the client experience with hospitality and studio amenities to build personalized experiences, positively impacting sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand Establish and maintain interpersonal relationships: develop constructive and cooperative working relationships with clients and staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicate with supervisors and peers: provide information to supervisors and co‑workers by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner Deliver first‑class client experience at all times Ensure a clean and welcoming atmosphere by assisting in studio cleaning, restocking, and upkeep as needed Guide clients with regards to the latest studio promotions, membership discounts and/or special events Maintain product knowledge for all studio retail operations Participate in all relevant training and development programs and meetings as directed by Operations leaders Have flexibility with schedule, including weekends, holidays, morning or night shifts, and adhere to work schedule and minimum availability requirements Fuel Bar Responsibilities Deliver quality protein smoothies and customer service in the Fuel Bar Handle pre‑orders and orders on the spot, custom to each client’s needs Assist clients with questions and product selection Complete client’s orders in a timely manner utilizing a POS transaction Maintain fuel bar department areas clean and sanitized Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy Prepare various fuel bar goods following company recipes Facility Maintenance Prepare studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors Support cleaning and maintaining locker rooms to brand standard as directed Regularly deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas Conduct small studio repairs when appropriate Laundry services, including collecting, washing, and folding towels Adhere to daily and weekly cleaning and maintenance checklists Customer Service Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contact Attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools Qualifications Strong hospitality skills and alignment with Barry’s Mission, Vision and Values Ability to work either a full‑time or part‑time schedule Full‑time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Part‑time employees: Must be available for a minimum of 24 hours per week and minimum of 3‑4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Friendly, outgoing personality and enjoy social interaction Exhibits enthusiasm for the studio and for the job Must be a patient, courteous listener, able to show empathy Responding to clients request with a can‑do attitude Cooperative manner with a focus on team culture Ability to prioritize and work within a fast‑paced environment Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment Have an eye for detail and care for the studio’s appearance and cleanliness Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness Maintain a professional appearance and behavior Demonstrate excellent communication skills Candidates must be at least 18 years or older to apply Pay Range 15 - 15 USD per hour (Salt Lake City) #J-18808-Ljbffr