Cal Coast Student Financial Center - Trainee (Student Services Professional I/A)

Cal Coast Student Financial Center - Trainee (Student Services Professional I/A) The Cal Coast Student Financial Center (CCSFC) – Trainee is an entry‑level opportunity to build expertise in financial aid, scholarships, and student financial services while directly supporting student success. The role supports a shared services model serving multiple SDSU campuses and helps students navigate complex financial situations with clarity and care. Key Responsibilities Provide front‑line student support on financial aid, scholarships, billing, and student account inquiries using established guidelines. Assist students in understanding application processes, required documentation, award packages, loans, and Satisfactory Academic Progress (SAP). Review and process financial aid data and documentation to ensure compliance with federal, state, and university regulations. Support financial aid program functions such as file review, quality control, scholarships, and NSLDS‑related processes. Communicate effectively with students across multiple SDSU campuses, providing accurate, timely, and empathetic service. Key Qualifications Demonstrated experience in delivering high‑quality customer service. Experience working effectively with diverse populations and fostering inclusive environments. Strong attention to detail and accuracy in all tasks. Excellent verbal and written communication skills. Ability to handle sensitive financial situations with professionalism and empathy. Experience in financial aid, student services, or a higher education setting is preferred. Familiarity with financial aid concepts such as FAFSA, scholarships, and student billing is preferred. Compensation Salary range: $4,150 – $5,076 per month; hiring salary not expected to exceed $4,150 per month. Benefits 15 paid holidays, vacation, and sick leave. CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems. Medical, dental, and vision coverage at low or no cost. Tuition fee waiver for employees and eligible dependents. Optional offerings such as FlexCash, life and disability insurance, legal and pet plans. Access to library, campus events, employee groups, and volunteer and social activities. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. The institution complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws. #J-18808-Ljbffr Opt For Healthy Living