Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III)

Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III) Position – Staff, San Diego, Job no: 559052 Position Summary The Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III) plays a vital role in supporting the well‑being and success of students living on campus. Reporting to the Associate Director of Residential Education, this position provides case management, crisis response, and individualized support for students experiencing personal, behavioral, mental health, or other significant life challenges. The role works collaboratively with Residential Education staff, campus partners, and community resources to assess student needs, coordinate interventions, and promote a safe, supportive, and inclusive residential experience. Through proactive outreach, consultation, and student advocacy, this role helps foster student success and strengthen the overall residential community. Key Responsibilities Provide individualized case management and support for students experiencing crises or significant challenges, including mental health concerns, substance misuse, physical health issues, roommate conflicts, and other complex life circumstances. Assess student situations, determine appropriate interventions, coordinate referrals, and develop follow‑up plans that connect students with campus and community resources. Serve as a resource for consultation for Residential Education staff, offering guidance, support, and strategies to address student concerns and navigate challenging situations. Collaborate with campus partners, behavioral intervention teams, and community agencies to coordinate care, monitor student progress, and support successful outcomes. Maintain accurate case records, track trends and outcomes, and prepare reports and assessments that inform departmental planning and student support initiatives. Lead outreach efforts and communication with students, families, and campus stakeholders while ensuring compliance with FERPA and other applicable regulations. Develop and deliver training programs, resources, and best practices for student leaders and professional staff related to crisis response, referrals, student care, and community well‑being. Support departmental initiatives and emergency response efforts by contributing to policy development, process improvement, conflict resolution strategies, and residential community support programs. Position Information Full‑time (1.0 time‑base) temporary position with an anticipated end date of February 28 2027 and a possibility of reappointment. Exempt under FLSA and not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. – 4:30 p.m., which may vary based on operational needs. The position is approved for partial telecommuting with onsite work in San Diego. Department Summary The Division of Student Affairs and Campus Diversity supports student success, well‑being, and belonging through a wide range of programs and services that enrich the student experience. By fostering an inclusive and welcoming campus environment, the division helps students achieve their academic, personal, and professional goals while promoting excellence, equity, diversity, and community engagement across San Diego State University. The Residential Education Office plays a key role in shaping the student experience outside the classroom by creating engaging living‑learning communities within campus housing, where students build connections, develop leadership skills, and participate in programs that support their growth and success. Education and Experience Equivalent to graduation from a four‑year college or university in a related field, supplemented by upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job‑related. Possession of the required knowledge and abilities is typically demonstrated through an equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, clinical psychology, social work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may substitute for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Strong relationship‑building skills and the ability to work collaboratively with students, families, campus partners, and community organizations. A passion for supporting student success and creating meaningful opportunities for diverse student populations. Excellent communication skills, with confidence in presenting information, counseling students, and building trust in one‑on‑one and group settings. The ability to analyze situations, solve problems, and make sound decisions in complex or sensitive circumstances. Strong organizational and time‑management skills, with the ability to balance multiple priorities and meet deadlines in a fast‑paced environment. Initiative, resourcefulness, and the ability to work independently while contributing positively to a team environment. Experience gathering, evaluating, and interpreting information to develop recommendations and support student success. Professionalism, discretion, and sound judgment when handling confidential, urgent, or high‑impact student matters. A commitment to inclusive student services, cultural awareness, and creating a welcoming environment for all students. The ability to adapt quickly, learn new programs and policies, and contribute to the continuous improvement of student support services. Licenses/Certifications Required Must possess or be able to obtain a California driver’s license within 30 days of hire. Compensation and Benefits Competitive compensation based on experience, education, and qualifications within the department’s budget and equity guidelines. CSU Classification Salary Range: $5,540.00–$7,893.00 /month; hiring salary not expected to exceed $5,540.00 /month. Full Benefits Package Includes: Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, volunteer and social activities. At SDSU, we are a community of diverse individuals who represent many perspectives, beliefs, and identities. The university works to create and sustain an inclusive and intellectually vibrant environment that benefits all members of the community. In accordance with California law and federal civil rights laws, SDSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. The university complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and CSU’s Nondiscrimination Policy. Discriminatory preferential treatment, segregation, harassment, and retaliation are prohibited in all university programs, policies, and practices. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Applicants must currently be authorized to work in the United States on a full‑time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person’s identity and authorization to work in the United States, in accordance with the Immigration Reform and Control Act. Applicants who reach the final stages of the application process must disclose whether they have received a final administrative or judicial decision regarding sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. They must also sign a release form that authorizes the release of information by the applicant’s current or former employers to the CSU concerning any substantiated allegations of misconduct. A background check, including a criminal records check, must be completed satisfactorily. A conditional offer of employment may be rescinded if the background check reveals disqualifying information, or if it is discovered that the candidate knowingly withheld or falsified information. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao, View email address on click.appcast.io. #J-18808-Ljbffr The California State University