Member Outreach Specialist, Weekend

Overview

We’re a mission-driven company powered by individuals who are fired up about making egg freezing and third party reproduction more accessible. We’re proud to engage in meaningful work that will impact tons of people through the family-building process.

What we're looking for

We are hiring a Member Outreach Specialist to support our Clinical Operations and Matchmaking teams in guiding members through their egg donation journeys. This is a member-facing role that blends education, support, and service across several channels of communication for both egg donors and intended parents. You’ll be a responsive, empathetic presence available when our members need us most. This role is ideal for someone who is a great communicator and passionate about third-party reproduction. You will have the unique opportunity to help people freeze their eggs for free, as well as guide matches between donors and intended parents from inception, ultimately helping people build the families of their dreams.

Candidates must be available to work weekends (Saturday and Sunday, 8 hours a day in your local timezone). Interest in additional weekday hours is a bonus; weekday work would be available in addition to weekend, but weekend is a must.

Responsibilities

• Lead egg donor (Split member) calls
  • Conduct scheduled video informed consent calls with prospective Split program participants to guide them through their egg freezing and donation journeys with the following goals:
  • Confirm members meet logistical requirements and obtain informed consent for egg retrieval and donation
  • Ensure the member gets all of their outstanding Split program questions answered and follow up over email with any additional relevant resources
  • Document updates and relevant information in member profiles
  • Demonstrate enthusiasm about third party reproduction and effectively educate Split members

• Lead intended parent calls
  • Conduct scheduled video sales calls with intended parent leads to discuss their family building and matchmaking goals and help them learn about Cofertility
  • Complete outbound calls to new intended parent leads
  • Monitor and answer the inbound company phone line, fielding calls to other team members as necessary

• Real-time member support
  • Monitor and respond promptly to member and lead inquiries over email
  • Provide assistance with scheduling, program clarifications, and general support
  • Collaborate with the broader Cofertility team to ensure a seamless experience and consistent communication for Split members and intended Parents

Qualifications

• 3-5 years experience in a client-facing role - ideally in education, sales, patient navigation, or member support
• Strong communication skills over Zoom, phone, and email; comfortable discussing sensitive topics with empathy and professionalism
• Ability to work independently and as a part of a team
• Tech savvy. Proficient in Google Suite, able to learn and manage Customer Success / Operations tools. Experience with egg donor software is a plus
• Available both Saturday and Sunday, 9am - 5pm in your local timezone
• Familiarity with the fertility landscape and egg donation a plus

Personal characteristics

• Empathetic and curious
• Self-starter with strong attention to detail
• Adaptable and comfortable working remotely
• Passionate about reproductive health and family-building
• A natural connector who enjoys helping people navigate complex choice

About Us

We are a fully remote team and are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We communicate regularly throughout the day, and you’ll never be alone. We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.

We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.