Technical support

Technical Support

Arete Technologies, Inc. offers a set of innovative consulting and outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. Our team is an exquisite amalgamation of vast experiences of over 30 years in IT consulting and staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients. We are pre-eminent service providers in the field of staff augmentation, IT consultancy, software development, web development providing unexcelled services and focusing on both the employers and employees.

Job Description

This position will provide end user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.

Experience and Skills:

• 3 to 5 years experience Tier II support in Information Technology Services
• Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:

• SQL
• PLSQL
• Business Objects Enterprise
• Crystal Reports
• Footprints
• ITIL
• Strong analytical, interpersonal and written/verbal communication skills
• Sound problem resolution, judgment and decision-making skills
• MS Office Proficiency (Word, Excel,)
• Ability to demonstrate creative thinking
• Ability to develop relationships
• Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
• Ability to communicate well and work independently with minimum supervision.
• Strong willingness to learn new technologies, dive into challenges and take direction
• Ability in problem analysis and resolution.

Preferred Qualifications:

• Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.
• ITIL certification

Qualifications

Personal computer hardware knowledge, software installs and troubleshooting knowledge and experience Tier 2 and Tier 3 help desk experience Crystal Reports, SQL, MS Office Suite, college graduate with degree in IT or related field ITIL certified Ability to work independently with minimum supervision. Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Hands on experience supporting end user hardware and software problems at an advanced level.

Additional Information

All your information will be kept confidential according to EEO guidelines.