Member Team Lead

Position Summary Assist management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging renewal, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sams Club products and services. Provides and ensures member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout area and ensuring club pick‑up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity, implements related action plans, and assists management with correcting ethical and compliance issues. Leads and participates in teams by using and sharing information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges. Encourages diversity and belonging, builds strong and trusting relationships, communicates with impact and positivity to motivate and influence, strengthens the team by mentoring others, and acts with highest standards of integrity, ethics and compliance. Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team and the organization. Displays curiosity and a desire to learn, takes calculated risks, demonstrates resilience, drives continuous improvements, and supports others through change. Benefits Health benefits : medical, vision and dental coverage. Financial benefits : 401(k), stock purchase and company‑paid life insurance. Paid time off benefits : PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits : short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $22.00 to $30.00*. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front‑end equipment (for example, cash register) and 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front‑end team; supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others. Primary Location 10690 BEACH BLVD, JACKSONVILLE, FL 32246‑3655, United States of America. Legal Information Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really understand them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr