Order Management Representative

The Order Management Representative supports customer interactions and order management activities across multiple channels (phone, email, ERP, portals). This role is responsible for maintaining accurate order processing, responding to customer inquiries, and coordinating with internal teams to ensure timely delivery and customer satisfaction. May also support ongoing customer relationships and account needs.

What You’ll Do:

• Process customer orders through multiple channels, including phone, email, ERP systems, and customer portals.
• Enter, audit, and maintain orders, quotes, RMAs, credits, and related documentation.
• Respond to customer inquiries regarding orders, deliveries, returns, and general service needs.
• Communicate order status, delivery timeliness, delays, and changes to customers.
• Maintain accurate records of customer communications and transactions within ERP and/or CRM systems.
• Monitor open orders and communicate updates, risks, or delays internally as needed.
• Partner with internal teams (Operations, Quality, Shipping, etc.) to support order fulfillment and issue resolution.
• Assist in resolving routine customer issues and escalate more complex concerns as appropriate.
• Support customer accounts by maintaining ongoing communication and addressing service-related needs.
• Provide administrative and clerical support to site operations as needed.
• Participate in continuous improvement of processes related to order management and customer service.
• Perform other duties as assigned.

Your Role in Our Values

At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.

Safety:

Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.

Excellence:

Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.

Respect:

Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.

What You’ll Bring :

• High school diploma or GED required; Associate’s degree preferred.
• 2-4 years of experience in customer service, order management, sales support, or similar role.
• Experience working in an ERP or CRM system (order entry, customer transactions) preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work cross-functionally and communicate effectively within internal and external stakeholders.