Technical Support Analyst

Apollo ITS

Title: Technical Support Analyst
Location: Petersburg, VA - Onsite

Duration: 3 Months

Interview: In Person Only

Note: This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Job Description:
ssessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology-related projects.

Key Responsibilities

Technology Needs Assessment

Evaluate district needs for hardware, software, systems, and upcoming technology projects.
Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

Provide technical assistance for applications, hardware, and system-related issues.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

Document, maintain, upgrade, or replace hardware and software systems.
Maintain accurate district asset inventory records.

Procurement & Security

Review and recommend procurement of information technology equipment.
Maintain required security controls over software and related systems.

User Support & Technology Guidance

dvise users on available technologies that support business needs.
Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

dditional Experience (Preferred)

Experience supporting office relocations, including server moves and telephone setup.
Experience initiating or supporting Electronic Health Records (EHR) implementation.

Required Skills:

Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
Experience leading meetings, configuring audio equipment
Experience toubleshooting hardware and software-hands on or from a service desk
Experience creating professinal communications to users
Demonstrated success in managing and prioritizing work
Must have basic understanding of writing technical processes and instructions to simply processes for user.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Must demonstrated success working as a team member and collaborating to achieve objectives.
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
Excellent project management skills and ability to manage multiple priorities

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Technical Support Analyst in Petersburg, VA vacancy

Technical Support Analyst 3/IT Hardware Asset Analyst
...Technical Support Analyst 3/IT Hardware Asset Analyst | Contract | Onsite- Petersburg, Virginia. Position Type: Contract. Work Mode: onsite. Interview: Onsite. Location: Petersburg, Virginia. Responsibilities: Coordinate the transfer of IT assets between...
Suggested
Contract work
INFO ORIGIN INC
Petersburg, VA
1 day ago
Technical Support Analyst
...Technical Support Analyst 2 The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting...
Suggested
Weekend work
Afternoon shift
Careers Integrated Resources Inc
Petersburg, VA
1 day ago
Technical Support Analyst 4
...Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware...
Suggested
For contractors
Work experience placement
Work at office
Relocation
Beyond SOF
Petersburg, VA
4 days ago
Technical Support Analyst 4
...Technical Support Analyst 4 Location: Petersburg VA 23803 Duration: 6 Months IT Service Support- PC Refresh Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position...
Suggested
Work at office
GlobalPoint
Petersburg, VA
4 days ago
Technical Support Analyst
Responsibilities Identify & Resolve : Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.... ...Skills Certifications : CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service : A background in...
Suggested
Interim role
Remote work
Mbi Llc
Colonial Heights, VA
2 days ago
Technical Support Analyst
Technical Support AnalystLocation: 2430 Pine Forest Dr, Colonial Heights, VA 23834Requirements:Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.Active Listening: Picking up on the "clues" a user gives to...
My3Tech Inc
Colonial Heights, VA
2 days ago
Technical Systems Analyst
...Technical Systems Analyst We are seeking an experienced Technical Systems Analyst to assess, maintain, and support the district’s technology environment, including hardware, software, systems, and upcoming technology initiatives. The ideal candidate will provide hands...
Work at office
Relocation
GlobalPoint
Petersburg, VA
3 days ago
IT Cybersecurity Specialist
...interest. Job Summary The IT Cybersecurity Specialist will support a Federal Government defense program by designing, implementing... ..., Information Technology, Information Systems, or a related technical discipline. Minimum of five years of practical cybersecurity...
Contract work
Immediate start
OSI Vision
Fort Lee, VA
5 days ago
IT Cybersecurity Specialist
...Digital Consultants seeks an IT Cybersecurity Specialist to support security architecture, Risk Management Framework (RMF), continuous... ...Authorizing Official (AO) to achieve and maintain the ATO. Perform technical remediation of ServiceNow configuration-level vulnerabilities...
Permanent employment
Full time
Interim role
Work at office
Local area
Flexible hours
Digicon International
Fort Lee, VA
2 days ago
Technical Support Analyst
...VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013) Client: Virginia State University (VSU) Job ID: 811013 Role: Technical Support Analyst 3 / IT Hardware Asset Analyst Work Mode: 100% Onsite Interview: Onsite Interview Job Description...
Contract work
Cyber Resource
Petersburg, VA
22 hours ago
IT Cybersecurity Specialist (Fort Lee)
$125k - $180k
...Cybersecurity, Computer Science, Computer Engineering, or a related technical discipline Minimum of five (5) years of practical experience... ...is available initially, with a future transition to onsite support at the DCMA facility in Fort Lee, VA. CLEARANCE Active...
Full time
Contract work
Interim role
Work at office
Remote work
Relocation
Relocation package
West 4th Strategy
Fort Lee, VA
1 day ago
Data Analyst
$55.6k - $102.6k
...Data, Assessment, and Accountability/ Data Analyst Date Posted: 8/12/2026 Location:... ...federal and state accountability and supports departments across the school division in... ...making. The Data Analyst will also provide technical assistance on the retrieval,...
Contract work
Work at office
Local area
Petersburg City Public Schools
Petersburg, VA
2 days ago
Management Analyst II
...multiple federal agencies. SFS is looking for a Management Analyst II(Force Design & Personnel) Location : On Site Fort Lee VA... .../OCONUS Travel) Position Overview The Management Analyst II supports force design and personnel development initiatives, ensuring...
Work at office
Summit Federal Services, LLC
Fort Lee, VA
4 days ago
Management Analyst
$77k - $90k
...Mid Level Management Analyst Hive Group, a HUBZone-certified SDVOSB and multiple award... ...Team for the Operational Contract Support Theater Planning Team (OCS TPT). This high... ...Force Design & Assessment: Conduct technical research and analysis to author and compile...
Contract work
Work at office
Hive Group
Fort Lee, VA
3 days ago
Management Analyst II (Force Design & Personnel)
$65k - $85k
Management Analyst II (Force Design & Personnel) Location: Fort Lee, VA Clearance: Active Secret Required Overview The Management Analyst II supports force design and personnel development initiatives, ensuring alignment with Army force structure and manpower requirements...
Full time
Contract work
Work at office
Summit Technologies, Inc.
Fort Lee, VA
more than 2 months ago
Systems Administrator
...obtain appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support. Computing Environment certification shall be in accordance with Department of Defense directive 8570.01-M, Information Assurance...
Contract work
For contractors
Sparksoft
Fort Lee, VA
4 days ago
Functional Analyst II (OCS Lessons Learned)
$65k - $85k
Functional Analyst II (OCS Lessons Learned) Location: Fort Lee, VA (On-site with potential CONUS/OCONUS travel) Clearance: Active Secret... ...Required Overview We are seeking a Functional Analyst II to support Operational Contract Support (OCS) lessons learned efforts for...
Full time
Contract work
Work at office
Summit Technologies, Inc.
Fort Lee, VA
more than 2 months ago
Sr Construction Technical Specialist
Position Summary: The Construction Technical Specialist provides technical and construction support to the capital execution team and construction contractors.Duties and Responsibilities: Ensure safe construction practices and techniques being executed by construction...
Hourly pay
For contractors
Flexible hours
AdvanSix
Hopewell, VA
3 days ago
Administrative Support Assistant (CYS) (Developmental) NF-02/03
...record transactions for customers and to enter data into predefined categories for reports and tracking. Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other...
Hourly pay
US Department of War
Fort Lee, VA
4 days ago
Functional Analyst IV (Research Analyst)
...training, IT, administrative and security services to multiple federal agencies. SFS is looking for a Functional Analyst IV (Research Analyst) in support of a pending proposal supporting CASCOM Battle Lab in Fort Lee Va. Essential Functions: The Sustainment...
Full time
Summit Federal Services, LLC
Fort Lee, VA
more than 2 months ago
Administrative Support Assistant (CYS) (Developmental) NF-02/03
Morale Welfare And Recreation Child And Youth Services This position is located at School-Age Care Center, Fort Lee, Virginia. Morale Welfare and Recreation Child and Youth Services Employee Childcare Fee applicable to employees working at least 15 hours per week: ...
US Government Jobs
Fort Lee, VA
4 days ago
Now Hiring IT and Telecom Field Technicians
...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Hopewell, VA
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Virginia is seeking skilled I.T. or Telecom technicians for a hands-on role. This position transcends basic helpdesk tasks as you'll be involved in OS installations, structured cabling, and Telecom work across multiple environments including retail ...
Flexible hours
Hardy Industries Inc
Hopewell, VA
3 days ago
Field & Shop Mechanic
...on equipment (subject to level of welding qualification). All other duties as assigned. Education and Expertise: HD truck technical training or 2 years related experience Current and valid commercial driver’s license is a plus (Class A or B) Valid medical...
Temporary work
Work at office
Worldwide
C.W. Wright Construction Company, LLC
Colonial Heights, VA
16 days ago
CyberSecurity/SysAdmin
...interviews conducted ONSITE100% ONSITE workSystem Administrator to support a 24/7/365 Life safety operations. Duties for this position... ...effectively with teammates and customers of varying levels of technical expertiseResponds to all break/fix requests associated with end...
Local area
My3Tech Inc
Colonial Heights, VA
3 days ago
Field Service Technician
...are not limited to: ~ Direct and Assist customer personnel in the installation of our machines at the customer site. ~ Resolve technical problems and answer customers' queries. ~ Educate customers on the operation and maintenance of equipment. ~ Recommend the...
Work at office
Worldwide
Flexible hours
Night shift
Afternoon shift
BluePrint Automation
Colonial Heights, VA
1 day ago
Field Service Technician
...Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years Problem-... ...Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and...
Work at office
Remote work
Equiliem
Fort Lee, VA
4 days ago
Medical Support Assistant (Office Automation)
About The Position This position is located in Fort Lee, Virginia at Kenner Army Health Clinic, Fort Lee Army Base. Be part of a team working toward the same goal of ensuring we do all we can to sustain Soldiers medical readiness. This is a Direct Hire Solicitation ...
Work at office
US Government Jobs
Fort Lee, VA
5 days ago
Mission Support Specialist
...Mission Support Specialist Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical... ...it serves. If you're motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most...
Full time
Work at office
Remote work
Relocation
Flexible hours
Shift work
Virtualitics Inc
Fort Lee, VA
5 days ago
92S Shower/Laundry & Clothing Repair Specialist
...~ No Major Law Violations ~ No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or...
Full time
Part time
Immediate start
Relocation package
U.S. Army Reserves
Fort Lee, VA
7 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Analyst. Be the first to apply!