Technical Operational Support Engineer (AWS/DevOps/SRE)

Description:
Onsite interview will be required.

Daily working hours: 4pm-12 AM ET, + on call weekend support.

Remote role however per the client, looking for a candidate that would be within driving distance to Boston.

Our client seeks a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications. The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $65.00/hr. w2

JN -82

Responsibilities:

• Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.
• Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.
• Act as first-line responder for off-hours incidents, leveraging software development knowledge to diagnose and drive resolution.
• Partner with business teams to understand use cases and collaborate with Core Development to improve serviceability and stability.
• Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.
• Triage issues related to blockchain node availability, Ethereum access and connectivity, and application and infrastructure performance.
• Support staking operations by monitoring validator health and staking rewards.
• Perform continuous monitoring, alert management, incident response, and light development work.

Experience Requirements:

• 3 to 5 years in technical operations support or DevOps.
• Proficiency across the incident lifecycle: detection, triage and categorization, mitigation and containment, resolution, and root cause analysis.
• Experience building and documenting technical runbooks and using Jira or ServiceNow.
• Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
• Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across front end, back end, and blockchain layers.
• Code literacy in Python, JavaScript or TypeScript, Go, Rust, or Java, and use of Git or GitHub to review changes.
• Adversarial testing mindset to stress test and harden code.
• Outstanding written and verbal communication skills.
• Passion for application stability and the evolution of blockchain technology.
• Nice to have: Certifications such as AWS, Azure, Google Cloud Platform, CKA, or blockchain certifications.
• Experience with public chains such as Ethereum, Solana, or Bitcoin, including node connectivity, key management, and network troubleshooting.
• High-level knowledge of smart contract execution, gas fees, and transaction monitoring.
• AWS or cloud operations experience and production or application support background.
• Comfort working non-traditional hours in a 24/7 operational environment.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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