Technical Operations Support Engineer

DescriptionKforce has a client in Boston, MA that is seeking a Technical Operations Support Engineer.Responsibilities:* Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation* Production Monitoring: Proactively supervise production systems for the Blockchain Incubator's suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions)* Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues* Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stabilityRequirements* Experience: 2-5 years in technical operations support or DevOps* Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation/Containment -> Resolution -> Root Cause Analysis)* Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow* Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or GrafanaTechnical Troubleshooting:* Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers* Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes* Attitude: An "adversarial" approach-the ability to stress-test and break code to ensure it is resilientFoundation & Soft Skills:* Communication: Outstanding written and verbal communication skills* Passion: A genuine drive for application stability and the evolution of blockchain technologyNice to Have:* Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications* Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving* Digital Assets: High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoringJob TypeContractCompensation59 - $69