Clinical Operations Strategy Lead

Role Description

The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s), or the organization. This role will report to the National President, MSO Operations.

The Implementation Specialist will play a critical role in the successful onboarding of partner practices to CenterWell's tools, ensuring EHR systems are configured and optimized to enhance patient outcomes, reducing healthcare costs, and increasing operational efficiency. This individual will be responsible for managing practice-facing projects from start to finish, providing ongoing coaching and training to practice staff, and ensuring the full adoption of value-based care models.

Primary Duties

• Project Management:
  • Independently manage multiple implementation projects at various stages.
  • Communicate project progress to internal and external stakeholders.
  • Deliver clear, concise, and structured training content on complex material.
  • Maintain and update training materials as products and workflows evolve.
  • Consult independent medical practices for full adoption of value-based care models.
  • Support/Coach partner practices through change management.
  • Document implementation activities, outcomes, lessons learned, and improvement opportunities.
  • Execute implementations at CenterWell's high service level standards.
• Data Exchange and Integration:
  • Ensure accurate data capture in EHR systems for quality measures.
  • Collaborate with practices to develop and implement data-sharing strategies.
  • Work with the team to design integrations and interfaces for data sharing.
• EHR System Optimization:
  • Conduct comprehensive assessments of EHR utilization.
  • Collaborate with multidisciplinary teams to implement EHR solutions.
  • Perform technical discovery to understand practices' technical landscape.
  • Assist practices in leveraging existing EHR systems for strategic initiatives.
  • Stay informed on EHR vendor system updates.
• Provide Implementation/EHR Expertise:
  • Fully manage the execution of implementation initiatives.
  • Guide practices through CenterWell resource configuration and EHR optimization.
  • Identify common approaches for practices to achieve specific aims.
  • Develop high-quality educational materials for practice staff.
  • Support EHR-system-specific user groups for best practices.
  • Serve as an in-house expert on at least 1-2 top-tier EHRs.

Key Competencies

• Project Management
• Relationship Building
• Problem Solving
• Change Management
• Communication
• Attention to Detail
• Results Orientation
• Adaptability and Learning Agility

Qualifications

• Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements.
• 7+ years experience working as a client-facing project lead in the healthcare industry.
• 3+ years implementation or optimization experience with top-tier ambulatory EHRs.

Requirements

• This position will work remotely within the US and may include periodic travel to partner practices and/or CenterWell meetings.

Preferred Skills, Knowledge, and Abilities

• Self-motivated and open to learn new EHR platforms/workflows.
• Results-oriented with the ability to prioritize and manage multiple projects.
• Ability to lead and mentor team members.
• Outstanding leadership, communication, and stakeholder management abilities.
• Experience developing and implementing innovative solutions in complex healthcare environments.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting: $104,000 - $143,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Work at Home Requirements

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps required.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• Occasional travel to Humana's offices for training or meetings may be required.

Application Deadline

08-29-2026