Front Desk Manager

Job Description

Job Description

Position Overview:

The Front Office Operations Manager is responsible for ensuring our practice operates seamlessly while creating an exceptional experience for every patient. From the moment a patient calls our office or walks through our doors, this individual sets the tone through professionalism, warmth, and operational excellence. As the operational heartbeat of the practice, this role oversees front office workflows, scheduling, insurance verification, billing, patient communications, and administrative operations to ensure each day runs efficiently and every patient feels valued.

This is a core position within our team, requiring at least five years of experience in a healthcare office environment and someone who takes pride in creating positive experiences while maintaining exceptional organization and attention to detail. What we're looking for is someone who naturally brings positive energy into every interaction. Someone who understands that the patient experience starts with the very first phone call and continues through every visit. The ideal candidate is organized, dependable, compassionate, and committed to making every patient feel welcomed, supported, and appreciated while ensuring the practice operates efficiently behind the scenes. This is more than an administrative role. It is an opportunity to become an integral part of a well established practice where kindness, wellness, and exceptional service are at the heart of everything we do.

Qualifications & Experience:

• Minimum of 5 years of progressive experience in a chiropractic, medical, dental, physical therapy, or other healthcare office, with increasing responsibility in front office operations.
• Demonstrated experience managing the day to day operations of a busy healthcare practice, including patient scheduling, insurance verification, billing, payment collections, and administrative workflows.
• Strong understanding of commercial insurance, Medicare, prior authorizations, patient benefits, and claims processing.
• Experience using electronic medical records (EMR) systems, scheduling software, and Microsoft Office applications with confidence and accuracy.
• Proven ability to multitask while maintaining exceptional attention to detail in a fast paced environment.
• Experience creating efficient office processes and identifying opportunities to improve workflow and the overall patient experience.
• Outstanding customer service skills with a genuine passion for making patients feel welcomed, valued, and supported from their first phone call through every office visit.
• Excellent written and verbal communication skills with the ability to build trust and establish positive relationships with patients, vendors, and healthcare partners.
• Self-motivated, dependable, and capable of working independently while contributing positively to a collaborative team.
• Demonstrates professionalism, sound judgment, discretion, and a high level of integrity when handling confidential patient information.
• Passion for health, wellness, and helping others improve their quality of life.

Position Schedule: (Business hours subject to change)

1. Monday 11am-6pm
2. Wednesday 11am-6pm
3. Thursday 11am-6pm
4. Friday 7:45am-12pm

Dr. Santoro has been providing exceptional Chiropractic care in Atlantic County for 30 years. His practice believes in caring for patients as though they are family. Treating every patient with compassion and the utmost respect. When a patient places their trust in our office we do not take that responsibility lightly. We are a very efficient practice which prioritizes the patients time!

Company Description

Dr. Santoro has been providing exceptional Chiropractic care in Atlantic County for 30 years. His practice believes in caring for patients as though they are family. Treating every patient with compassion and the utmost respect. When a patient places their trust in our office we do not take that responsibility lightly. We are a very efficient practice which prioritizes the patients time!