Operations Dispatcher

National HVAC Service

Job Description

Description:

As an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner

Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries

Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs

Provide frequent status updates to Customers

Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer status

Answer, handle and/or distribute inbound calls

Benefits

Generous Paid Time Off (PTO) Policy with 10 company paid holidays

Incredible healthcare benefits with company paid employee insurance options.

401k Plan through Fidelity.

Company cell phone.

Dynamic work environment focused on customer satisfaction through employee team empowerment.

Requirements:

Two years of HVAC dispatch experience preferred

Computer literate and technology savvy. Proficient in Microsoft (especially Excel and Word)

Excellent verbal/written communication skills

Excellent customer service and phone skills

Excellent interpersonal skills in an office environment.

Able to understand technical terminology and mechanical processes

Key2Act/Great Plains (Microsoft Dynamics GP) software experience a plus

Strong organizational skills

The position may require the candidate to have the ability to lift approximately 15-20 lbs. in assistance of handling materials

Apply

Vacancy posted 19 days ago

Similar jobs that could be interesting for youBased on the Operations Dispatcher in Seaford, DE vacancy

Remote Freight Dispatcher - Entry-Level IC with Growth
$1,200 - $2,500 per week
A logistics firm is seeking an Entry-Level Freight Dispatcher to support owner-operators with dispatch operations. The role involves coordinating freight, communicating with brokers and drivers, and maintaining accurate records. Ideal for reliable individuals with strong...
Operations
Remote job
American Logistics Authority
Seaford, DE
5 days ago
Entry-Level Freight Dispatcher - $1,200-$2,500 Weekly
$1,200 - $2,500 per week
...ntry-Level Freight Dispatcher – $1,200–$2,500 Weekly We are seeking reliable and organized individuals for an Entry-Level Freight... ...opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations. Estimated Weekly Earnings:...
Operations
Full time
For contractors
Remote work
American Logistics Authority
Seaford, DE
10 days ago
Restaurant Shift Supervisor
...Grotto Pizza, Inc. in Seaford, Delaware, is looking for a Restaurant Manager to oversee operations during designated periods. The role involves ensuring high standards of customer service, supervising shift operations, and handling employee issues. Candidates should have...
Operations
Flexible hours
Shift work
Grotto Pizza
Seaford, DE
1 day ago
Manufacturing Technicians
...Manufacturing TechniciansThe team supports spinning, drawing, and finishing processes within the facility. Current operations include some equipment running continuously, with plans to expand consistency and throughput. Manufacturing Technicians work in a highly collaborative...
Operations
Koch Industries
Seaford, DE
1 hour ago
Package Handler $15+/ Hour (Sign on Bonus)!
$15 per hour
...To Success- Fully Complete All Basic And Re-currency Training. The Ability To Communicate Both Timely And Effectively, In A Noisy Operations Environment, Is Required. Non-Covered Safety Sensitive Position. Ability to work in a constant state of alertness and in a safe...
Operations
Hourly pay
Full time
Part time
Relocation package
Amazon
Laurel, DE
5 days ago
Travel RN - Emergency Room (ER)
$1,000 per month
...experience and skill caring for patients in a fast-paced, urgent and emergency environment. Emergency Room RNs will perform minor medical operations, advise patients and family on illnesses or injuries, and plan long-term care needs. Other responsibilities as an ER Travel Nurse...
Operations
Immediate start
TotalMed Staffing
Seaford, DE
13 hours ago
Stocker
...are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient store operations. Key Responsibilities: - Stock and replenish merchandise on shelves and racks. - Perform regular inventory counts and updates...
Operations
Lowe's
Laurel, DE
2 days ago
Licensed Funeral Director
...NEGOTIABLE A familyowned funeral service provider is actively reviewing resumes for Licensed Funeral Directors to support their growing operation. These positions are suitable for professionals who enjoy being familyfacing, serving as a steady, composed presence...
Operations
Local area
Relocation
gpac
Seaford, DE
4 days ago
Grocery Center Store Associate: Fast, Friendly Service
...quality customer service in the Center Store department. You will help maintain shelves, ensure accurate pricing, and support store operations with a strong safety and compliance mindset. The role emphasizes friendly, efficient service, teamwork with colleagues, and...
Operations
Food Lion
Laurel, DE
1 day ago
CDL-A Anheuser-Busch Condo Fleet Truck Driver
...'s dedicated customers have stayed with the company for over 20 years. The Lanes: Dedicated Anheuser-Busch East account Operations in all regions of the United States Deliveries across the 48 lower states Mileage pay Safe and on-time bonus The Freight...
Operations
Weekly pay
Traineeship
C.R. England
Seaford, DE
4 days ago
Automotive Service Manager
...player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including generating sales, communicating with customers, building client relationships, managing the...
Operations
AAMCO Transmissions Inc
Seaford, DE
4 days ago
TSA Administrative and Law Enforcement Careers - No Experience Required
$20 - $45 per hour
...Overview TSA offers administrative and law enforcement support roles in Seaford and regional offices. These positions help maintain operations, policy compliance, and security support functions. Position Details Openings : Seaford and Nationwide Starting Pay :...
Operations
Airport Security Careers
Seaford, DE
more than 2 months ago
Pharmacist
$60.9 - $82.3 per hour
...Growth, Education & Exclusive Perks Opportunities for growth - Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions Walgreens University - Free training, certifications,...
Operations
Hourly pay
Flexible hours
WALGREENS
Laurel, DE
6 days ago
PT Customer Service Leader
...Retail Operations Job Category/Area of Expertise: Retail Operations Job Requisition: 488241 Address: USA-DE-Seaford-22954 Sussex Hwy Store Code: Store 02224 Front End Food Lion has been providing an easy, fresh and affordable shopping experience to the communities...
Operations
Work at office
Food Lion
Seaford, DE
4 days ago
Medical Billing and Coding - Entry Level Training Program
...specialist processes and codes healthcare claims to ensure accurate billing and insurance reimbursement, supporting the financial operations of healthcare facilities. Highlights : Complete in as short as a few weeks to a few months Online and in-person options...
Operations
Dreambound
Bethel, DE
1 day ago
Remote Freight Dispatcher - Entry-Level IC with Growth
$1,200 - $2,500 per week
A logistics company seeks an Entry-Level Freight Dispatcher for an independent contractor role based in the United States. The position... ...and organizational skills while coordinating freight for owner-operators. Candidates must be reliable with a dependable internet...
Remote job
For contractors
American Logistics Authority
Georgetown, DE
3 days ago
Metal Fabricator
...finishing metal products and components according to engineering drawings, blueprints, and customer specifications. The Metal Fabricator operates fabrication equipment, performs welding and fitting tasks, and ensures all finished products meet quality and safety standards....
Operations
Express Employment Professionals - Cincinnati East
Seaford, DE
13 hours ago
PT Center Store Associate
Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates... Food Lion
Operations
Food Lion
Seaford, DE
3 days ago
Account Representative - State Farm Agent Team Member
$30k - $50k
...Account Representative - State Farm Agent Team Member for Joshua Bailey - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs...
Operations
For contractors
Joshua Bailey - State Farm Agent
Laurel, DE
13 hours ago
Survey Crew Chief / PLS Career Track
...Survey Party Chiefs who are experienced, energetic, and goal oriented. Candidates submitting resumes should be able to lead field operations on a wide range of land development, construction, and infrastructure projects. This role is ideal for a hands-on leader who...
Operations
Full time
Relocation package
George Miles & Buhr LLC
Seaford, DE
1 day ago
Mail Processor - No Experience Required
$23.47 - $38.62 per hour
...services Clerical Duties : Maintain accurate records and process mail forms System Management : Use USPS tools to streamline operations Disclaimer This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party...
Operations
Hourly pay
Postal Jobs Resource
Seaford, DE
more than 2 months ago
Forklift Operator I
...storage; inventory accuracy, reconciliation and management; accurate and timely electronic and hardcopy document records-keeping; operating and maintaining warehouse equipment in accordance with company guidelines; warehouse housekeeping and 5S activities; and compliance...
Operations
For contractors
E-Solutions
Seaford, DE
1 day ago
Service Manager
$90k - $100k
...Service Manager Lead the service department to ensure maximum profit and customer satisfaction. Manage the department to achieve operation goals. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs...
Operations
Komatsu North America
Laurel, DE
1 day ago
Account Associate - State Farm Agent Team Member
$30k - $50k
...planningAs Account Associate - State Farm Agent Team Member for Joshua Bailey - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs...
Operations
Joshua Bailey - State Farm Agent
Laurel, DE
13 hours ago
Concrete Foreman
...Responsibilities Lead and manage a crew of up to 5 on commercial sites. Direct forming, placing, finishing, and curing operations. Read blueprints and perform accurate project layouts. Coordinate daily tasks to meet schedule, quality, and site safety standards...
Operations
Coastal Concrete, LLC
Seaford, DE
2 days ago
Customer Service Associate
...safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and...
Operations
Full time
Part time
Flexible hours
Afternoon shift
Roses Discount Stores
Seaford, DE
13 hours ago
Mail Carrier - City - No Experience Required
$23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for City Carrier Assistants nationwide. This role ensures smooth postal operations by delivering mail efficiently. No prior experience is required, as USPS offers comprehensive paid training to set you up for success....
Operations
Hourly pay
Postal Jobs Resource
Bethel, DE
more than 2 months ago
PT Deli Bakery Sales Associate
...Retail Operations JobFood Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY...
Operations
Local area
Food Lion
Laurel, DE
13 hours ago
Part-Time General Cleaner
...Cleaner Ability to observe safety and security procedures and to comply with policies Must be able to do physical work and operate power equipment normally found in janitorial operations Attention to detail Ability to follow schedules and keep commitments...
Operations
Full time
Part time
Local area
Night shift
Sentral Services
Seaford, DE
1 day ago
Evening Coordinator
$23.14 per hour
...required. Knowledge Skills and Abilities - Knowledge of managerial and supervisory practices and procedures. Knowledge of computer operations. Good interpersonal and communication skills. Ability to effectively communicate, both orally and in writing. Ability to think...
Operations
Temporary work
Part time
Weekend work
Afternoon shift
Delaware Technical & Community College
Seaford, DE
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Operations Dispatcher. Be the first to apply!