ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location

Location: Anywhere in Country The opportunity As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills. Your Key Responsibilities You will engage with clients and internal teams to ensure successful project delivery, face challenges that require analytical thinking and problem‑solving skills, and may require regular travel to meet with clients. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills And Attributes For Success Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases. Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources. Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation. Ability to analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps. Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower. Ability to identify and advise clients on practical AI‑enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self‑service automation, and service desk productivity. Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations. Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Ability to create high quality deliverables and project artifacts. To qualify for the role, you must have A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2‑4 years relevant ServiceNow ITSM project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM. 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs. Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM. Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower). What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr EY