Quality Assurance Supervisor

To support quality assurance efforts, the full-time remote Quality Assurance Supervisor will manage executive complaints, provide coaching to Quality Analysts, and facilitate calibration sessions while ensuring adherence to quality standards. Key responsibilities Handle executive complaints by investigating issues and updating trackers Provide coaching and feedback to Quality Analysts regarding their performance Conduct team meetings to discuss quality updates and send out QA evaluation reports Required qualifications Proven experience in coaching and mentoring within a quality assurance context Strong team management skills with a focus on call handling mastery Proficiency in MS Word, Excel, and PowerPoint for documentation purposes Knowledge of problem-solving techniques and data analysis Exceptional analytical and listening skills with a strong customer service orientation