Verification Specialist II

Work Location: Remote Home Office

About Us

At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference.

Primary Purpose of the Job

Verifies employment, academic, and other pre-employment information by contacting schools, businesses, individuals, and other entities by phone, email, fax, and websites. Supports quality and process improvement by troubleshooting issues, researching missing information, and reviewing work for accuracy.

Supervisory Responsibility

Does not directly supervise team members.

Essential Duties

• Conduct verification of candidate employment, education, personal references, and other pre-employment information by reaching out to relevant entities through phone, email, fax, or online communication.
• Accurately document verified information in the company's internal background screening system, ensuring attention to detail and adherence to data security protocols.
• Consistently meet average daily production requirements by using consistent and repeatable processes.
• Respond to incoming inquiries from clients and candidates, providing professional and timely communication.
• Perform thorough online research utilizing public and private databases to gather verification information as required.
• Complete escalated or complex verification products from the Verification Specialist I team and assist in resolving issues related to product completion.
• Review verification results of team members for process accuracy, data completeness, and grammatical correctness.
• Research missing or incomplete information using multiple tools, including online resources, and document effective troubleshooting techniques.
• Provide guidance and communicate solutions to Verification Specialist I team members regarding best practices and process improvements.
• Collaborate with internal teams to complete departmental tasks and support various ongoing projects and escalations.
• Maintain compliance with applicable federal and state regulations, industry standards, and company policies throughout the verification process.
• Stay informed of current policies and procedures.
• Continued professional development through ongoing training and education.
• Other duties as assigned.

Required Skills

• Strong attention to detail and accuracy in documenting verified information while adhering to data security protocols.
• Proficiency in conducting verifications through various communication channels, including phone, email, fax, and online platforms.
• Ability to meet production requirements consistently by following efficient and repeatable processes.
• Strong analytical and research skills to identify, investigate, and resolve verification discrepancies or missing information.
• Ability to understand business and academic organizational structures and navigate them effectively to complete verifications.
• Proficiency in using Microsoft Office Suite and internet search engines.
• Ability to work independently and manage multiple tasks in a remote environment.
• Excellent communication skills to respond professionally and promptly to client and candidate inquiries and to support peer guidance.

Required Education and Experience

• High school diploma or GED equivalent
• 1-2 years of prior experience as a Verification Specialist I or in a related background screening or investigative support role.

Physical and Mental Demands

• Prolonged periods of sitting and standing at a desk and while working on a computer.
• Ability to lift up to 10 pounds on an occasional basis.
• Regular and predictable attendance.
• Regular interaction with other team members, including spontaneous and planned video meetings.
• Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.
• Ability to work any shift and required overtime based on business needs.

This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.